Veterinary Client Service Representative

Veterinary Client Service Representative

At Doc-Side Veterinary Medical Center, we're dedicated to providing exceptional care for pets and their owners. Our friendly and passionate team works hard to ensure a positive experience for every client and their furry companions. If you love animals and thrive in a lively environment, we'd love to have you join our team!

Position Overview: Do you have a passion for animals and a talent for delivering outstanding customer service? We're on the hunt for a friendly and enthusiastic Veterinary Client Service Representative to be the welcoming face of our clinic. In this vital role, you'll ensure our clients and their pets receive the best care from start to finish.

Some of the responsibilities you will own in this role:

• Provide friendly, quality customer care to patients and clients
• Process invoices payments
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient's immunizations and tests
• Communicate with the doctor and technical staff on the patient's arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software
• Schedule- variety of Morning (7:15a-3:15p) and evening (12p-8p) shifts and every other Saturday
• This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*

Preferred Qualifications:

• A genuine passion for animals and their well-being
• Strong communication and interpersonal skills
• Ability to multitask and thrive in a fast-paced environment
• Proficiency with computers
• A positive attitude and team-oriented mindset

Benefits:

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

About Doc-Side Veterinary Medical Center:

Doc-Side Veterinary Medical Center, located in the historic Fells Point neighborhood of Baltimore, is a premier animal hospital providing a full range of medical care with preventive medicine and vaccinations, routine dental care and dental treatment procedures, soft-tissue surgery, including laparoscopic techniques, nutritional and behavioral counseling, and advanced diagnostics (ultrasound, endoscopy). We are passionate about client education and dedicated to providing the best medical care possible to our small animal patients and the occasional exotic pet patient, too! Our practice has been certified in the latest Fear Free methods to reduce anxiety in pets. Doc-Side Veterinary Medical Center proudly partners with Innovetive Petcare.

Equal Opportunity Employer Policy

Doc-Side Veterinary Medical Center is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Our Hiring Process:

Stage 4: In Person Interview Stage 5: Formal Offer Stage 6: Hired Stage 1: Applied Stage 2: Review Stage 3: Phone Interview

Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.