Advanced Medical Support Assistant (AMSA) - Dayton, OH

• Fluent English (speak/read/write)
• Customer service/receptionist skills and appointment scheduling systems
• CPRS/EHR data entry accuracy
• Insurance information collection/scanning and revenue-cycle awareness
• Tact/diplomacy with veteran patients

• Manage reception, customer service, appointment scheduling, and clinic access for multiple providers/units.
• Verify patient identity and maintain accurate demographic, insurance, and medical record information.
• Schedule, reschedule, and coordinate patient appointments according to VA policies, clinic procedures, and mandated timelines.
• Monitor consults, recalls, and return-to-clinic lists; escalate scheduling or access issues to supervisors.
• Provide professional phone and in-person support, including handling sensitive or frustrated patient interactions with tact and diplomacy.
• Process and integrate patient records accurately into CPRS.
• Educate veterans and families on insurance collection requirements, Beneficiary Travel, and transportation resources.
• Coordinate with providers and team members through daily huddles and PACT meetings to prioritize workflow and patient needs.
• Perform general administrative duties, including operating office equipment, distributing materials, and communicating messages.

Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.