Monitoring Program Manager

JOB description

Job Title:

Monitoring Program Manager


Department:

Location:

Foster Family Services

Ontario, CA


Reports To:

AVP Foster Family Services


FLSA Status:

Salary:

Exempt

$85,000 - $90,000

Position Summary: The Monitoring Program Manager provides leadership and oversight of compliance and monitoring functions within Foster Family Services. This role ensures that all programs maintain adherence to Prevention Sexual Abuse (PSA) standards, Community Care Licensing (CCL) regulations, federal and state requirements, and internal agency policies and procedures. The Monitoring Program Manager coordinates monitoring visits, supports licensing and audit processes, and drives a culture of continuous quality improvement (CQI) across all foster family programs.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.


Program Monitoring & Compliance

• Oversee and coordinate PSA compliance activities to ensure programs remain in good standing with all requirements.
• Plan, schedule, and conduct internal monitoring visits for foster family programs, providing detailed reports with findings and corrective actions.
• Prepare for and support CCL audits, site visits, and inspections, ensuring documentation, staff, and records meet licensing standards.
• Track, analyze, and report monitoring outcomes to identify patterns, risks, and areas for improvement.

Continuous Quality Improvement (CQI)

• Develop, implement, and manage CQI processes that enhance program operations, service delivery, and compliance outcomes.
• Partner with leadership to design and monitor performance indicators, benchmarks, and corrective action plans.
• Facilitate staff training on compliance, documentation standards, and policy updates to ensure sustained quality.

Collaboration & Leadership

• Work closely with Program Directors, Assistant Program Directors, and staff to ensure consistent application of policies and procedures.
• Serve as the primary point of contact for external auditors, inspectors, and licensing representatives during monitoring activities.
• Provide guidance and technical support to staff regarding regulatory requirements and corrective actions.
• Collaborate with the AVP of Foster Family Services on strategic initiatives, risk management, and compliance planning.

Documentation & Reporting

• Maintain accurate, organized, and secure records of all monitoring activities, audits, corrective action plans, and compliance communications.
• Prepare and deliver regular reports to the AVP, executive leadership, and regulatory agencies as needed.
• Ensure timely submission of compliance-related documentation and responses to regulatory bodies.

Other Duties as Assigned

• Support evolving program needs to ensure youth safety and organizational compliance.
• Assist with special projects, external reviews, or audits as directed by leadership.

Supervisory Responsibilities: This job has no supervisory responsibilities.


Competencies: To perform the job successfully, an individual should demonstrate the following.

• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time; demonstrates excellent time management and reliability; ensures tasks and appointments are executed as scheduled.
• Business Ethics - Builds trust and credibility by consistently maintaining the highest level of integrity; treats all employees, colleagues, members of leadership, clients, and vendors with respect while upholding the organization's values in all interactions; demonstrates professionalism, transparency, fairness, honesty, and accountability in each task.
• Continuous Learning - Proactively identifies their personal strengths and opportunities for growth; actively seeks feedback for performance improvement and integrates it into daily operations; engages in ongoing professional development to stay current with best practices in office management and administration.
• Customer Service - Delivers outstanding service to both internal and external stakeholders; handles sensitive or challenging situations with empathy and professionalism; solicits customer feedback to improve service; responds to requests for service and assistance; demonstrates an empathetic approach; fulfills current and prior commitments while fostering a service-oriented office environment.
• Dependability - Takes ownership of responsibilities and ensures tasks and projects are completed accurately and on time; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan; supports leadership by anticipating office needs and communicating proactively; demonstrates flexibility and commitment during high-demand periods.
• Initiative - Anticipates office needs and identifies opportunities to improve efficiency and workflow; takes initiative in solving problems, streamlining processes; supporting team success; acts without prompting to address challenges, enhance processes, or support team members; demonstrates a proactive mindset by seeking ways to add value beyond assigned duties and riving continuous improvement initiatives; encourages collaboration and offers support where needed.
• Planning/Organizing - Effectively prioritizes daily operations while balancing long-term office goals; manages multiple projects; allocates resources efficiently; develops and implements systems to ensure smooth office operations; supports strategic goals; demonstrates strong organizational skills to maintain a structured, productive, and well-supported work environment.

Qualifications: To perform this role successfully, an individual must be able to carry out each essential duty with competence and professionalism. The qualifications outlined below reflect the required knowledge, skills, and abilities. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• Minimum of 3-5 years of experience in foster care, residential care, or child welfare settings, with a demonstrated focus on compliance, monitoring, and/or quality assurance.
• Demonstrated knowledge of Community Care Licensing (CCL) regulations, ORR/PSA compliance requirements, and state/federal child welfare standards.

Education/Experience: Required: Bachelor's degree in Social Work, Human Services, Public Administration, or related field; OR equivalent combination of education and relevant experience. Preferred: Master's degree in Social Work, Public Administration, or related field.

Language Ability: Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

• Proficiency in Microsoft Office, with emphasis on Excel, Word, and PowerPoint.

Certificates and Licenses:

• None

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use their hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Marsell Benefits:

• Medical
• Dental
• Vision
• 401 (k) company matching
• Paid Time Off (PTO)
• Paid Holidays
• Flexible Spending Account
• Life Insurance
• Voluntary Life Insurance
• Employee Assistance Program
• Employee Wellness Day(s)