IT Specialist (Customer Support)

Summary Serves as an IT Specialist (Customer Support) GS‑2210‑11 at Fort Benning for the 75th Ranger Regiment. Only resumes up to a total of two pages will be accepted. Major Duties Analyzes and translates user requirements to determine information system characteristics and design parameters, and identifies information system alternatives to satisfy the requirements. Analyzes the information systems alternatives and conducts a benefits, cost and risk comparison to rank order and recommend the best alternatives. Develops, coordinates and disseminates special project management plans, providing singular management of special information systems throughout its entire life cycle (conception, planning, implementation, operation, upgrade or phase out). Develops implementation management strategies applying CPM and PERT techniques in identifying and delineating all tasks, critical paths, milestones and actions required to accomplish elements. Provides assistance on computer‑related problems to personnel, analyzing problems and determining appropriate action. Analyzes assigned groups of requests for new or updated automation resources, assessing user‑defined needs and justification, and recommends items for purchase and/or possible alternatives. Prepares software/application programming specifications, develops computer programs and provides automation support for computer systems. Tests and debugs developed programs for proper execution and makes corrections or revisions as needed. Education Foreign education must be evaluated by a private organization that specializes in interpretation of foreign education programs. The evaluation must demonstrate equivalency to an accredited U.S. education program, or full credit must be given for the courses at a U.S. accredited college or university. Learn more at Evaluations and Competencies You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. The following competencies are being assessed: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity / Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self‑Management Stress Tolerance Teamwork Eligibility Requirements Male applicants born after December 31, 1959, must complete a Pre‑Employment Certification Statement for Selective Service Registration. Proof of U.S. Citizenship is required. A one‑year probationary period is required during which the agency evaluates fitness and whether continued employment advances the public interest. Direct deposit of pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Incentives such as student loan repayment, advance in hire, relocation, and recruitment may be authorized for qualifying selectees. Reasonable Accommodation for assessments is available for applicants with disabilities covered by the Rehabilitation Act of 1973 as amended. Requests must be submitted prior to starting the assessments. #J-18808-Ljbffr