Dispatch

Job Description

Job Description

SUMMARY DESCRIPTION
The Luzerne County Transportation Authority is seeking an outgoing and customer-focused Dispatcher to join our dynamic team. The Dispatcher will play a vital role in ensuring efficient transportation operations while providing the highest level of service to our customers. This position requires excellent communication skills, strong problem-solving abilities, and a commitment to delivering exceptional customer experiences. 

Key Responsibilities:

• Customer Service Excellence:
  • Greet and assist customers with inquiries regarding transportation services.
  • Provide timely and accurate information about routes, schedules, and fares.
  • Address and resolve customer complaints and concerns with professionalism and empathy.
  • Creating and Updating Ride Accounts
• Scheduling and Coordination:
  • Monitor and coordinate daily transportation schedules to ensure timely pickups and drop-offs.
  • Assign trips to drivers based on availability, efficiency, and customer needs.
  • Communicate any changes or delays to drivers and customers promptly.
• Operational Support:
  • Utilize dispatching software to track vehicles and manage routes effectively.
  • Collaborate with drivers to ensure adherence to safety protocols and service standards.
  • Prepare and maintain records of daily operations, including passenger counts and service incidents.
  • Complete cross-training initiatives with Fixed Route and Shared Ride as well as cross-train with Customer Service for the Front Office and Intermodal.
• Problem-Solving:
  • Proactively identify and address potential service disruptions or delays.
  • Develop creative solutions to enhance the overall customer experience.
  • Work closely with the Operations Manager to implement improvements in service delivery.

SKILLS/QUALIFICATIONS:  

• High school diploma or equivalent; further education in transportation or customer service is a plus.
• Previous experience in a dispatching or customer service role preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in using computers and dispatching software.
• A commitment to providing exceptional customer service and a positive attitude.
• Bilingual or Spanish speaking a plus 

Why Join Us?
At the Luzerne County Transportation Authority, we are dedicated to providing our community with reliable and efficient transportation services. By becoming a Dispatcher, you will play an essential role in shaping our customers’ experiences and ensuring they receive the best possible service. If you are enthusiastic about helping others and thrive in a collaborative environment, we want to hear from you! LCTA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.