Field Service Engineer New England

Sartorius has a remote based position for a Field Service Engineer in the New England this field-based role you will provide timely service and support for all Bioprocess products and accessories in the northeast region. You will act as the primary liaison between all North America customers and colleagues regarding service parts and support for these products. Your duties will include performing installations start-up repairs calibrations operator training and maintenance on all Bioprocess products.

In this role you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction maximizes customer retention and increases profitability. The candidate must reside within commuting distance to the Greater Boston area.

The Field Service Engineer will be mostly focused in the Massachusetts area but will be responsible for the Northeast region consisting of the following states: MA RI CT NH ME VT and may include occasional travel to Canadian provinces of Ontario Quebec Nova Scotia Prince Edward Island New Brunswick and Newfoundland.

What you will accomplish together with us:

• Perform installation & commissioning calibration preventative maintenance and break fix repairs across a range of systems.
• Responsible for maintaining fault finding data and feedback of product performance data to customers and internal groups within Sartorius. Additionally you will acquire in-depth product knowledge and demonstrate self-improvement.
• Perform a variety of in-house service activities in the Delaware office as needed.
• Follow all service procedures to ensure that Sartorius customer information and product software/configuration is up to date and accurate.
• Keep accurate records of time expenses and work performed.
• Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
• Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer Customer Support Engineer and the Hardware Resource Coordinator
• Up to 70% travel is required to support Field Service activities.
• LIFTING - Exert up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently to lift and move objects.
• Perform other related duties as required.

What will convince us:

• Bachelors degree in an Electrical/Electronic discipline minimum of an associates degree or equivalent combination of industry experience and technical/military training
• 3 years Field Service experience (preferably in the Biopharmaceutical industry)
• Good working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP.
• Valid Drivers License and Passport
• Social Skills and Perceptiveness: Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
• Math / Science: Use mathematics and scientific concepts and methods to solve problems.
• Complex problem solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• LIFTING - Exert up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently to lift and move objects.
• Identification with our core values: Sustainability Openness Enjoyment

Base salary range is $90000-$100000 (depending on Skill set) plus bonus and car allowance.

What We Offer

As a growing global life science company with our stock listed on the German DAX and TecDAX Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring leadership programs internal seminar offerings
Worklife Balance: Paid vacation sick time corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding including a virtual online platform
Welcoming Culture: Mutual support team spirit and international collaboration; communities on numerous topics such as Coaching Agile Working and a Businesswomens Network
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from dental vision EAP and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA FSA (dependent care & healthcare spending) Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance AD&D EAP Family Planning & Womens Health Health Advocate
Additional/Optional: Supplemental Life Insurance (employee spouse & dependents) Legal Services LTD & STD Critical Illness Insurance Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex national origin age protected veteran status disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex national origin age protected veteran status or disability or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at

About Sartorius

Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
Experience:

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