Concierge

CBRE Workplace Experience Receptionist

Location: 10801 Mastin Blv, Overland Park KS Pay Rate: $22.00/Hr on W2 Duration: 6 Months

This can be a part time role. This can be M-F 4-5 hrs/day x 5 days a week or longer days 3 days/week. Schedule will be fixed once selected. Need someone who can work later as one of the duties of this job is walking people to their vehicle when necessary.

About the Role

As a CBRE Workplace Experience Receptionist, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including meeting coordination, and equipment care.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Follow specific directions as given by the manager and work under minimal supervision.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.
• Other duties as assigned. Work closely with multiple departments to ensure clients needs are met. Obtain identification and assign badging as needed. Ensure deliveries are received and shipped out in a timely manner. Multi task and pivot day to serve clients needs. Support facilities in moves and events.

What You'll Need

High School Diploma or GED with 3-4 years of job-related experience. A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Advanced organizational skills with an inquisitive mindset. Needed soft skills: polite, organizational skills, communication skills, punctual. Need to have reliable transportation.