Customer Service Account Associate

Careers, Not Jobs

Start your career at $20/hour — and earn up to $30/hour in your first year with our clearly defined growth path.

This isn't just a job — it's the first step in a long-term career. As an Account Associate, you'll be part of a team of champions who show up daily with purpose, resilience, and an aim to grow. You'll receive hands-on training, real-time feedback, and the support you need to succeed. Your pay increases are tied to performance milestones, so you're always in control of your next step.

We also offer qualifying Experts a hybrid work schedule after just 60 days post-training graduation, providing flexibility while ensuring continued development in a team-focused environment. To qualify, Experts must achieve performance and attendance goals.

Responsibilities:

• Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction.
• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Qualifications:

• ONSITE Position
• High School Diploma/GED (Required)
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
• Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.).

Additional Job Description

• At least 18 years of age
• Legally authorized to work in the United States

T-Mobile Equal Employment Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Hourly Base Pay: $20.00, plus opportunity to earn up to a total of $750 while completing training milestones.

When starting with T-Mobile, Account Associates receive on-the-job training and can earn up to a total of $750. Once completed, Account Associates promote to the Account Expert role and become eligible for an annualized incentive target of $4,400/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out