Branch Banking Client Consultant I -PT

Position Title Branch Banking Client Consultant I (Part‑Time) Location Syosset, NY 11791 Job Summary Branch Banking Client Consultant I is responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role processes financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards and assists the team in meeting branch goals. Pay Range $17.00–$22.55 per hour Responsibilities Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non‑interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives. Client Experience: Provide a positive client experience by assisting with account questions, problems and/or complaints, and by researching and communicating to resolve them in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership, including referrals. Risk Management: Deliver timely and accurate daily financial transactions, striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations. Additional Accountabilities: Perform special projects and additional duties and responsibilities as required. Consistently adhere to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Compliance: Maintain compliance with applicable federal, state and local laws and regulations. Requirements Required Qualifications: Education level required: High School / GED / HiSET / TASC / Foreign Equivalent. Minimum experience required: 0–3 years of customer service and sales experience. Preferred Qualifications: Experience in the financial services industry. Job Competencies Action‑oriented: Enjoys working hard, is action oriented and full of energy for challenges. Seeks opportunities aggressively to achieve results. Business Acumen: Knows products and understands the sales process. Is aware of market strategies and customer motivations. Approachability: Is easy to approach and talk to; speaks warm, pleasant, gracious; builds rapport well; is patient with interpersonal anxieties. Problem Solving: Uses rigorous logic to solve difficult problems, probes for answers, seeks hidden problems, and provides honest analysis. Priority Management: Focuses on important tasks, eliminates roadblocks, uses time effectively, and accomplishes goals efficiently. Relationship Building: Builds and maintains effective relationships with stakeholders. Aligns relationship building with enterprise goals and enhances the client experience. Work Culture: Fosters a positive work culture and productive environment, valuing effective relationships with customers and stakeholders. Physical Demands No unusual physical exertion is involved. Equal Opportunity Employer Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws. Flagstar provides a range of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. #J-18808-Ljbffr