Senior Business Travel Consultant - Deutschsprachig

Executive / VIP Business Travel Consulting

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

About the Role

We are looking for an outstanding personality in Executive / VIP Business Travel Consulting to provide our executives and high-value clients with a true seven-star service experience. In this role, it's not just about bookings – executive travel is highly personalized, time-critical, and based on trust and relationships. You ideally bring experience from hospitality, premium travel, or luxury customer service and understand how contact center operations work: productivity, efficiency, and customer satisfaction must be in balance. You work confidently in a fast-paced environment, manage complex itineraries, and make confident decisions on behalf of demanding clients.

GDS experience is a plus – but not a must. If your service mindset, judgment, and attention to detail are right, we'll provide the training.

Success in this role looks like:

• Providing seamless, proactive, and forward-thinking support for executive and VIP travelers
• Acting as a trusted advisor – not just a booking agent
• Handling complex and last-minute changes calmly and professionally
• Achieving consistently strong CSAT scores while meeting productivity goals
• Demonstrating ownership, judgment, and responsibility in every interaction

Your Responsibilities

• End-to-end support for executive and VIP business trips (flight, hotel, transfers, special requests)
• Expert recommendations considering preferences, travel policies, and duty of care
• Quick, empathetic, and precise solutions for travel disruptions or emergencies
• Support across multiple channels (phone, chat, email) in a dynamic executive care environment
• Delivering premium service while meeting KPIs like productivity, handle time, and SLA
• Building long-term relationships through consistently excellent service
• Collaborating closely with the team to maintain an elite service culture

What You Bring

Must-have:

• Proven experience in high-touch premium customer service (executive travel, hospitality, aviation, luxury brands, etc.)
• GDS experience (Amadeus, Sabre, Galileo, etc.)
• Understanding of contact center metrics like productivity, efficiency, and CSAT
• Outstanding communication skills with a confident, professional demeanor
• Calmness, decisiveness, and problem-solving under pressure
• Excellent organization and attention to detail

Nice-to-have:

• Experience dealing with senior stakeholders, C-level, or high-net-worth clients
• Experience with out-of-hours, follow-the-sun, or on-call travel support

Your Personality:

• You are inherently service-oriented and think like someone from the hospitality industry
• High emotional intelligence and confident judgment
• You enjoy working independently and taking responsibility
• Resilient, adaptable, and confident in dealing with uncertainty
• Performance-driven and economically minded – without compromising on service quality

What We Offer You

• Competitive salary plus equity in Perk
• Generous vacation days in addition to statutory holidays
• Choice between private health insurance or gym subsidy
• Life insurance for financial security of your loved ones
• Legendary Perk events, including our annual summer party
• Access to Spring Health with 12 therapy and 12 coaching sessions for you and your loved ones
• Flexible compensation plan
• 17 weeks of paid parental leave in the first year of your child
• 16 paid hours per year for volunteer work
• Up to 20 "work from anywhere" days annually
• Language courses in English, Spanish, and Catalan
• Four-week paid sabbatical after 5 years
• Relocation support for moving to one of our hubs

Interview Process

Talent acquisition interview - 30 mins Virtual hiring manager interview - 90 min Virtual or IRL depending on your location Values interview - 30 mins virtual

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritize accounts, draft and refine outreach, handle customer interactions more effectively, synthesize information, and cut through shadow work – the invisible tasks that pull people away from the work only they can do – so you can focus on relationships and outcomes.

We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.

We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity, and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to View email address on click.appcast.io, and we will confirm whether it is legitimate.