Technical Support Specialist

Technical Support Specialist

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Position Information

Job Title - Technical Support Specialist

Working Title - Technical Support Specialist

Position Type - Staff

Department - Office of Information Technology

Posting Number - 201201749

Full or Part Time - Full Time

Benefit Eligible - Yes

Tenure/Non-Tenure Track - Non-Tenure Track

Salary Basis - Hourly

Position Summary Information

Responsibilities - The Technical Support Assistant will work closely with the User Service Manager. Success in this role requires understanding of computers, computer related software, computer peripherals, and attention to detail. The successful candidate will work with students, faculty and staff as required to resolve issues with computers.

KEY RESPONSIBILITIES

Install, maintain and configure computers, printers, and supporting technology.

Deploy, install, configure, upgrade, test and support software and software images.

Obtain and maintain certification and training as required by management, and if necessary by manufacturers to maintain hardware warranty.

Constantly learn new technologies to enhance campus computing environment.

Maintain campus computer labs.

Respond to computer related issues in a timely and courteous manner.

Other projects and duties as assigned.

Qualifications - Associates degree in electronic engineering technology, IT, MIS or Computer Engineering or equivalent. 1-4 years of experience working on computers. Ability to assess causes of technical problems and find solutions in computers and peripheral hardware using logical troubleshooting methods. Ability to analyze complex problems to determine a solution. Ability to multitask. Excellent interpersonal, verbal and written communication skills.

Salary - Commensurate with experience, qualifications, and university's resources.

Minimum Qualifications

Preferred Qualifications

Special Instructions to Applicants

Additional Information

Posting Detail Information

Open Date - 09/16/2026

Close Date

Open Until Filled - Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

How did you hear about this employment opportunity?

• DSU Employee
• DSU Job Website
• Invited by Department to Apply
• MS State Employment Service
• HigherEdJobs
• Chronicle of Higher Education
• Diverse Issues
• Indeed.com
• Other

Will you now or in the future require "sponsorship" for an employment based visa status?

• Yes
• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application
• Unofficial Transcripts