Customer Service Representative (Call Center)
$15 - $18 per hourPrideStaff
Customer Service Representative
Are you a skilled communicator with a knack for turning someone's bad day into a great experience? PrideStaff is partnering with an established, family-oriented leader in home services to find a dedicated Customer Service Representative in the Greater Dayton area!
In this fast-paced call center environment, you'll be the friendly, empathetic voice helping local homeowners when they need it most.
What You'll Do
- Handle inbound calls, text messages, and online service requests with empathy and professionalism.
- Schedule repair appointments and route technicians efficiently using dispatch software.
- Provide updates on job statuses, technician arrival times, and part orders.
- Accurately enter customer details, appliance descriptions, and notes into the CRM system.
- Serve as the primary liaison between customers and field service technicians.
What We're Looking For
- Experience: 1+ years in customer service, call center operations, or dispatching (home services/trades experience is a bonus!)
- Communication: Excellent verbal and written skills over the phone and text.
- Tech-Savvy: Comfortable navigating CRM software and multiple computer screens.
- Mindset: Strong empathy, high attention to detail, and a talent for de-escalating stressful situations.
Why Apply?
- Great Schedule: Enjoy predictable, standard daytime hours with your evenings and weekends free.
- Proven Stability: Join a highly trusted company with over 60 years of service in the community.
- Supportive Environment: Work with a team that values respect, honesty, and quality service.
Compensation / Pay Rate (Up to): $15.00 - $18.00 Per Hour
PrideStaffVacancy posted 4 days ago
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