Systems Support Analyst Senior

Overview Enterprise Technology – Desktop Services is seeking a Systems Support Analyst Senior with a strong focus on endpoint security and management to support ASU’s enterprise environment. This role blends traditional deskside support responsibilities with a primary emphasis on securing, managing, and optimizing endpoint systems across the university. This position is ideal for a technically skilled, service-oriented professional who can operate within a deskside support model while contributing significantly to endpoint security, compliance, and management initiatives. The successful candidate will support and secure enterprise devices using tools such as Microsoft Intune, MECM, Jamf Pro, Entra ID, and Active Directory, while also maintaining a high standard of customer support for assigned departments, including executive-level stakeholders. This role is primarily focused on remote endpoint management and security, with some hands-on, in-person support in a fast-paced, collaborative environment. As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture. What’s in it for you Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: ( Click here to explore options. ) Access to professional development and hands-on learning Workday Learning courses covering a variety of topics Tuition reduction for degree programs at ASU Opportunities for manager-approved specialized training and certifications based on department needs Salary: $75,000.00 annually Responsibilities Support, maintain, and enhance endpoint management platforms including Microsoft Intune, MECM, and Jamf Pro. Administer and troubleshoot identity and device management systems using Entra ID and Active Directory. Deploy, manage, and enforce security configurations, software updates, and compliance policies across Windows and macOS devices. Perform endpoint security and vulnerability analysis, leveraging compliance reporting to drive remediation strategies. Collaborate with IT security teams and stakeholders to implement and enforce endpoint security standards, patching strategies, and zero trust principles. Analyze endpoint management processes, tools, and documentation to identify risks and recommend improvements that strengthen security posture and operational efficiency. Research, evaluate, and recommend endpoint management and monitoring solutions aligned with industry best practices. Develop and maintain technical documentation, including runbooks, deployment plans, and operational procedures. Automate and optimize endpoint management tasks using scripting (PowerShell, Python, shell) to improve efficiency and reduce manual effort. Provide consultation and guidance to IT staff, leadership, and departments on endpoint management and security practices. Provide advanced deskside support for Windows and macOS devices, including complex hardware, software, peripheral, and connectivity troubleshooting. Deliver high-touch support for executive-level stakeholders and departmental users with professionalism and responsiveness. Respond to and resolve support requests across multiple channels (ticketing system, phone, chat, and in-person). Image, configure, and deploy endpoint devices aligned with enterprise standards. Support collaboration technologies including Zoom, Microsoft Teams, and conference room systems. Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms—collaborating across our teams as well as participating in ET/ASU events and programs. Contribute to IT inventory and lifecycle management processes. Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance. Collaborate across teams and actively participate in ET/ASU events and programs. Serve as a technical subject matter expert across endpoint security and support domains. Minimum Qualifications Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Desired Qualifications Experience with enterprise endpoint management tools (Intune, MECM, Jamf Pro). Strong working knowledge of Active Directory, Entra ID, and Group Policy. Understanding of endpoint security principles, compliance frameworks, and zero trust architecture. Experience with vulnerability management, compliance reporting, and remediation processes. Scripting experience (PowerShell, Python, or shell) for automation and systems management. Proven ability to troubleshoot complex endpoint and system issues across platforms. Experience supporting both Windows and macOS environments. Familiarity with collaboration tools (Zoom, Teams) and endpoint-related AV technologies. Ability to communicate technical concepts clearly to both technical and non-technical audiences. Relevant certifications (Microsoft 365, Security+, Jamf, or similar) preferred. Demonstrated ability to model empathy, compassion, and emotional intelligence. Experience in a values-driven organization with a strong commitment to inclusion and belonging. Ability to cultivate a psychologically safe environment where all team members can thrive. Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment. Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs. Work Environment and Location Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds; regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment. Regular review of completed tasks. Occupy office locations in various locations when the need arises. Office locations can be at Health Future Center, Tempe, Polytechnic, Downtown Phoenix, West Valley, Skysong. Department Statement Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States. Join the team that sparks human-centered innovation ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration. Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first. Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week. Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities. World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks. Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact. #J-18808-Ljbffr