Director, Revenue Cycle Performance & Informatics

Director, Revenue Cycle Performance & Informatics

Michigan Medicine advances health to serve Michigan and the world. The Director of Revenue Performance & Informatics supports this mission by strengthening operational effectiveness, connecting clinical and Revenue Cycle processes, and using data and technology to improve organizational performance.

Job Summary

The Director of Revenue Performance & Informatics provides leadership for Revenue Cycle performance analytics, reporting, informatics, and process improvement across Michigan Medicine and U-M Health. Reporting to the Senior Director of Revenue Cycle Operational Support, this role translates complex operational, clinical, financial, and technical information into actionable insights that improve performance and support decision-making.

The Director serves as a subject matter expert in Epic, Revenue Cycle and clinical workflows, and performance measurement. The role partners with Revenue Cycle leaders, clinical departments, Finance, Information Technology, and Enterprise Data and Analytics to identify root causes, improve workflows, strengthen performance management, and build organizational capability through education and training. The Director also advances appropriate use of automation, artificial intelligence, and advanced analytics.

Responsibilities*

Lead the development and use of standardized Revenue Cycle performance metrics, dashboards, and reporting to monitor operational and financial results across the enterprise.

Analyze trends and performance drivers, including denials, avoidable write-offs, revenue leakage, payments, adjustments, accounts receivable, workqueue performance, and productivity; translate findings into clear recommendations.

Partner with operational and clinical leaders to identify root causes, prioritize opportunities, and facilitate sustainable process and workflow improvements.

Serve as a subject matter expert in Epic Revenue Cycle and clinical workflows, functionality, and reporting tools; partner with Epic, IT, and Enterprise Data and Analytics teams to optimize reporting and system capabilities.

Connect clinical and administrative workflows to Revenue Cycle outcomes and support consistent practices across departments and U-M Health localities.

Develop and deliver education, training, and resources that strengthen understanding of Epic workflows, reporting tools, performance metrics, and the relationship between clinical operations and financial results.

Identify opportunities to apply automation, artificial intelligence, and advanced analytics to improve performance visibility, reduce manual work, and support proactive decision-making.

Lead and develop assigned staff, establish priorities and quality expectations, and foster a collaborative culture of accountability, service, innovation, and continuous improvement.

Build effective partnerships across Revenue Cycle, clinical departments, Finance, IT, and enterprise teams; communicate performance insights, progress, barriers, and recommendations to leaders.

Required Qualifications*

Bachelor's degree in business, health administration, healthcare informatics, information systems, finance, data analytics, or a related field, or an equivalent combination of education and experience.

At least 8 years of progressive experience in healthcare Revenue Cycle, healthcare informatics, analytics, operational performance improvement, or a related field.

Demonstrated knowledge of healthcare Revenue Cycle processes and the relationship between clinical and administrative workflows.

Significant experience with Epic applications, workflows, and reporting capabilities, including tools such as Clarity, Caboodle, Reporting Workbench, or SlicerDicer, or comparable platforms.

Experience developing performance measures, dashboards, and reporting solutions that support operational and financial decision-making.

Demonstrated ability to analyze complex issues, identify root causes, and lead or facilitate cross-functional process improvement initiatives.

Experience developing and delivering education or training to operational and/or clinical audiences.

Demonstrated leadership experience with teams, projects, or initiatives involving multiple operational and technical stakeholders.

Strong analytical, communication, relationship-building, and problem-solving skills, including the ability to translate complex information into clear recommendations.

Desired Qualifications*

Master's degree in healthcare administration, health informatics, business administration, or a related field.

Epic certification or proficiency in applicable Revenue Cycle or clinical applications and reporting tools; Cogito, Clarity, or Caboodle certification preferred.

Experience with data visualization and analytics tools such as Power BI, Tableau, or SQL.

Experience with Lean, Six Sigma, project management, or other process improvement methodologies.

Experience applying artificial intelligence, automation, predictive analytics, or other advanced analytical capabilities in a healthcare setting.

Modes of Work

This position is remote-first, with occasional on-site meetings or engagements as needed. Work arrangements are determined by the hiring department, reviewed periodically, and may be changed based on organizational needs.

Additional Information

Reports to: Senior Director, Revenue Cycle Operational Support.

Scope: Supports Michigan Medicine and U-M Health across the enterprise.

Work environment: Fast-paced, collaborative, enterprise-focused, and mission-driven.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.