Enhanced Delivery Service Driver (non CDL)

Preferred Qualifications Prior experience delivering merchandise to customers using a box truck or similar vehicle. 1+ years of experience operating material handling equipment. No more than 2 minor accidents in the past rolling 3 years. No more than 2 moving violations in the past rolling 3 years. Wholesale distribution experience. Job Summary Makes deliveries to customers using a company-provided vehicle. Maintains records of deliveries, delivers customer orders to specified locations, inspects and maintains delivery vehicles, and provides customer service on order and delivery issues. This position requires operation of a company or rental vehicle, and this operation may be done during the average work week. If selected for this position, the company will continuously monitor Motor Vehicle Records (MVRs). A requirement of this position is an acceptable MVR status and a valid driver’s license. Major Tasks, Responsibilities, and Key Accountabilities Delivers customer orders safely within a service area, including carrying large items up stairways, unboxing and inspecting merchandise for customers, and assisting with the resolution of order issues. Loads inventory into trucks, places and sets up deliveries at specified customer locations, and removes old items as directed by the customer. Reviews order manifests to ensure customer orders and daily routes are complete and accurate. Performs pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures. Maintains routine contact with the distribution center to receive instructions on delivery interruptions, such as traffic congestion or missing orders. Prepares and maintains vehicle and customer order records in accordance with company policies and procedures. Provides exceptional customer service by being polite and professional during deliveries. Contacts customers to provide updates on delivery statuses. Provides feedback to management on escalated customer service and sales-related issues. Nature and Scope Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. Work Environment Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes. Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward. Typically requires overnight travel less than 10% of the time. Education and Experience HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. Our Goals for Diversity, Equity, and Inclusion We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. At HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it. HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices. Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done. #J-18808-Ljbffr