Service Advisor

Service AdvisorAt Teton Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!Job Summary: The Service Advisor is the dealership's first-line customer relations and service sales representative. The main job functions include satisfying customer and vehicle related concerns, meeting predetermined sales objectives, and thoroughly and accurately perform designated administrative activities. The Service Advisor acts as an assistant to the service manager by working with the team leader to co-manage their group of technicians.Responsibilities:Greet customers promptly and efficiently in person and on the phone while utilizing MAGICMaintain a high level of cleanliness, grooming, and uniform appearance.Conduct all business with sincerity, honesty, and genuine concern for customersListen to customer's description of the problems or services needed to determine the type of service or repairs required, and prepare estimates and invoices for repairs and partsOffer logical diagnostic services or repairs to satisfy the customers' concernsProvide accurate estimates for all the services or repairs recommendedHandle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not further aggravate the problemPerform walk around on customer's vehicle with customer presentWrite a brief description of the problem on the repair order to help the technician locate the problemCommunicate vehicle promise time to customer when checking them inExplain thoroughly to customer all completed work and any recommendations technician may have, go over 120-point inspection with explanationCollect payment from customerAct as a liaison between customer and manufacturer representatives and techniciansTrack repair orders, parts requests, unsold repairsPerform timely follow up with customerPersonally, turn customers over to the service manager or other designated management representatives with complaints that cannot be satisfied at the ASM levelAnswer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.Strive to make sure that every customer is very satisfied with the level of service offered by the dealership. Maintain CSI ratings at or above the levels designated by management.Ensure timely and accurate completion of repair orders and completed workSchedule appointments, answer any questions customer may have regarding repairs or maintenance that are neededMaintain manufacturer certification as requiredSkills Required:To perform this job successfully, this individual must be able to perform each essential duty satisfactorily.High school diploma/GED requiredExtensive knowledge of automotive industry and partsExcellent communication and organizational skillsAbility to communicate equally well with technicians, customers and senior management