Customer Service Representative

Job Description

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We’re looking for a Customer Service Representative who thrives in a fast‑paced, hands‑on environment. This role is ideal for someone who loves helping customers, solving problems, and building relationships - someone who takes pride in being the front line of service and communication.

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What You’ll Do

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• Answer customer inquiries via phone and email regarding orders, quotes, product details, and shipments
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• Provide accurate information and timely follow‑up to ensure customer satisfaction
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• Process orders and coordinate with internal teams to resolve issues quickly
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• Proactively reach out to dealers and branch locations to introduce programs, follow up on opportunities, and convert conversations into orders
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• Maintain detailed records of customer interactions and feedback
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• Support sales and operations teams with customer insights and order updates
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What We’re Looking For

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• 2+ years of hands‑on customer service experience in a distribution, manufacturing, or similar environment
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• Strong communication and relationship‑building skills
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• Comfortable with outbound phone activity and proactive outreach
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• Detail‑oriented, organized, and able to manage multiple priorities
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• Positive attitude and team‑oriented mindset
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Why Join Us

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• Collaborative, supportive team culture
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• Opportunity to make a direct impact on customer relationships and company growth
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• Competitive compensation and benefits
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