Assistant General Manager

Assistant General ManagerDo you love pets, people, and leading teams? Are you energized by building great culture, driving results, and growing your career in operations and leadership?Pet Resorts is looking for a passionate Assistant General Manager to help lead a high-performing team and support day-to-day operations. This is a hands-on leadership role where you'll partner closely with the General Manager to run day-to-day operations, develop team members, and deliver outstanding care and service to pets and their people.If you're excited about coaching others, solving problems, and being part of a fast-growing organization in the pet care industry, we'd love to meet you.NVA Pet Resorts is part of National Veterinary Associates (NVA) the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.About the RoleAs an Assistant General Manager, you are a key leader in the resort. You'll support the General Manager in:Running smooth daily operationsDeveloping and coaching Shift Leads and Team Members Driving sales, memberships, and service growth Managing labor, expenses, and operational standardsCreating a positive, engaging workplace cultureYou and the GM operate as true partners, with a shared plan for how the resort succeeds.What You'll Do Leadership & CultureLead by example and model NVA values and leadership competenciesCoach, train, and develop Shift Leads and Team MembersRecognize great performance and address issues promptly and fairlyHelp build a culture where people feel supported, challenged, and proud to workOperations & Guest ExperienceEnsure excellent pet care, cleanliness, safety, and facility standardsLead 12 shifts per week as Manager on DutyEnsure proper staffing and smooth shift executionResolve customer concerns with empathy and professionalismSales & Business PerformanceSupport execution of sales and marketing initiativesHelp drive memberships, multi-service usage, and local lead generationReview KPIs (sales, labor, expenses, guest satisfaction) and take actionAssist with budgeting, scheduling, and expense managementTeam & TalentParticipate in recruiting, hiring, onboarding, and trainingEnsure team members complete required training and certificationsBuild a pipeline of future leadersWhat We're Looking ForPassion for pets and customer service24 years of customer service experience (leadership experience a plus)Hospitality, retail, restaurant, or veterinary experience preferredStrong communication and people leadership skillsComfortable in both front-of-house and back-of-house environmentsWillingness to work evenings, weekends, and up to 4550 hours per weekHigh school diploma or equivalent (college coursework or degree a plus)Valid driver's license and reliable transportationBilingual skills are a plus!Why You'll Love Working HereCompetitive salary: ($Salary Range)Medical, Dental, Vision 401(k) with employer matchHSA & FSA optionsShort-term & long-term disabilityAccident, hospital indemnity, and critical illness plansCareer growth within a rapidly expanding companyA workplace where pets are part of the familyEqual Opportunity EmployerNVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.Work ScheduleMonday to FridayWeekend availabilityHolidaysSupplemental PayBonus payBenefitsPaid time offHealth insuranceDental insuranceVision insurance401(k)401(k) matchingEmployee discountPaid training