Returns Lead

Returns Lead

This is a full time role for a candidate who is….

Main purpose of the Returns Lead role: To optimize and prioritize the team's productivity and accuracy processing customer returns.

Major Responsibilities:

• Training of new and existing agents.
• Prioritize daily tasks according priorities and schedules.
• Report attendance and request additional resources, when necessary, based on forecasted units.
• Troubleshooting exceptions to allow the team to continue processing
• Developing expert abilities in the returns, repack and steaming departments.
• Testing of new process improvements
• Benchmarking and evaluating employees
• Ordering supplies for the team when necessary
• Providing daily productivity reports
• Department specific tasks (i.e. – working along with returns, repacking and steaming departments read reports)

Required Competencies:

• Excellent communication and interpersonal skills (bilingual is preferred)
• Highly effective training skills and techniques
• Basic working knowledge of communicating through emails
• Hands-on commitment to getting the job done
• Proven work experience in a warehouse environment (as lead/supervisor or above)
• Dependable

Minimum Qualifications:

• Minimum of 2 years of experience in warehouse and leading a large group.
• Computer literate in Excel, Word and email. Experience with a WMS system.
• Bilingual (Spanish & English)

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

A reasonable estimate of the current base hourly/salary range is $18.50/hr to $21.00/hr

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