Field Service Engineer Tier II
Abacus Solutions Group, LLC
Position Summary Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. This role supports end users with hands‑on troubleshooting of computers, peripherals, and network connectivity. This is a customer‑facing position requiring strong problem‑solving skills and the ability to work independently in an office setting. Responsibilities Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices Install, troubleshoot, service, and repair personal computers and related software Support basic network connectivity and hardware issues Connect devices to existing data networks Maintain trouble logs and documentation in ticketing systems Provide in‑person and remote support to end users Perform minor hardware and software repairs Assist users with proper use of hardware and software Document daily support activities and resolutions Collaborate with staff and management regarding system needs and improvements #J-18808-Ljbffr Abacus Solutions Group, LLC
Vacancy posted 2 days ago
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