ServiceNow ITAM Developer

Job Opportunity: ServiceNow ITAM Developer

Location: Fort Mill, South Carolina Hybrid

Duration: 6 months Contract

Key Responsibility

Core Responsibilities — Hardware Asset Management (HAM)

• Build and maintain hardware lifecycle workflows:
• intake, deployment, transfer, loaner, refresh, and disposal
• Configure asset tasks, stockrooms, hardware models,
• and model categories in HAM Pro
• Integrate
• procurement systems (SAP, Coupa, Ariba) so every PO creates a traceable asset
• record
• Configure Discovery scheduling, MID Server
• connectivity, and CI reconciliation rules
• Build automated reconciliation checks that compare
• Discovery CIs to open asset records and flag variances
• Automate disposal workflows: data sanitization
• tracking, certificate of destruction records, CMDB retirement

Core Responsibilities — Software Asset Management (SAM)

• Build entitlement import integrations from
• contract/procurement systems into SAM Pro license records
• Configure Content Library normalization rules — map
• publisher names, edition variations, and version patterns
• Develop reconciliation automation that computes
• effective license positions and alerts on over-deployment
• Build publisher metric calculations for Microsoft,
• Oracle (processor/named user), IBM (PVU/RVU), and VMware
• Configure software request catalog items, approval
• flows, and blacklist enforcement automation
• Build license recovery workflows triggered by CI
• retirement, user offboarding, and hardware disposal

HAM + SAM Intersection — Your Responsibility

• Every installed software record must trace to a
• known, managed hardware CI — build and enforce that relationship
• Hardware disposal in HAM must automatically trigger
• license reclaim in SAM — no manual handoffs
• Cross-module reporting: tie license compliance
• positions to the hardware lifecycle stage of the host devices
• CMDB health dashboards that surface discovery gaps
• affecting both hardware counts and compliance data

Platform & Integration Work

• Write Business Rules, Script Includes, Client
• Scripts, and Scheduled Jobs in GlideScript/JavaScript
• Build REST integrations for procurement, ITSM, and
• HR systems via IntegrationHub or Scripted REST
• Use Flow Designer for asset lifecycle orchestration
• — keep logic maintainable and documented
• Manage update sets, Git source control, and
• dev/test/prod promotion practices
• Participate in platform upgrades: test ITAM
• functionality and validate reconciliation post-upgrade

Required

Qualifications

• 3+ years ServiceNow development with 2+ years
• focused on HAM Pro and/or SAM Pro
• Hands-on HAM Pro: lifecycle workflows, stockrooms,
• model categories, asset tasks
• Hands-on SAM Pro: entitlements, publisher
• reconciliation, Content Library normalization, compliance reports
• Proficiency
• in GlideScript — Business Rules, Script Includes, Scheduled Jobs, client
• scripting
• Solid
• understanding of CMDB data model: CI classes, relationships, IRE, and CMDB
• health
• Experience with ServiceNow Discovery, MID Server
• configuration, and CI reconciliation
• REST integration experience using IntegrationHub or
• Scripted REST
• ServiceNow CAD or CIS-ITAM certification

Core Competencies

GlideScript / JavaScript | CMDB Modeling | HAM Pro |

SAM Pro | Integration Design | Discovery & IRE | Data Quality | Technical

Ownership