Service Operations Representative

Job Description

Job Description

Service Operations Representative

HVAC/Plumbing Service Operations Representative

Position Overview
The HVAC/Plumbing Service Operations Representative is responsible for coordinating and optimizing field service activities for HVAC and plumbing systems. This role ensures timely, high-quality service delivery by scheduling technicians, overseeing preventative maintenance programs, managing service agreements and contracts, supporting small projects, and monitoring service budgets and schedules. The ideal candidate has hands-on service operations experience, strong customer communication skills, and a working knowledge of mechanical systems and project coordination.

Key Responsibilities

• Serve as primary coordinator for service requests and dispatch HVAC and plumbing technicians to ensure prompt, efficient response and resolution.
• Manage daily technician schedules and routing to optimize workforce utilization and meet Service Level Agreements (SLAs).
• Administer preventative maintenance programs including scheduling, documentation, and follow-up to maximize system uptime and lifecycle value.
• Oversee service agreements, maintenance contracts, and work orders; ensure compliance with terms, proper documentation, and timely renewals.
• Monitor and report on service budgets, labor hours, and material costs; escalate variances and recommend corrective actions to control expenses.
• Coordinate with project managers and trades for small site projects and upgrades, supporting procurement, scheduling, and change order tracking.
• Maintain accurate records in the service management system (CMMS/ERP), including job notes, parts usage, timecards, and customer communications.
• Serve as customer liaison for service-related inquiries, providing status updates, clarifying scopes, and handling escalations with a customer-first approach.
• Ensure compliance with safety regulations, company policies, and industry standards during field operations.
• Support contract and vendor management activities including review of scopes, coordination of third-party contractors, and adherence to contractual obligations.
• Track inventory of common parts and supplies, initiate replenishment, and coordinate with warehouse or suppliers to minimize downtime.
• Prepare regular operational reports and KPIs for leadership, including response times, completion rates, preventative maintenance compliance, and budget performance.

Qualifications

• Required: Minimum 1 years of experience in service operations for HVAC and/or plumbing, with direct exposure to field service coordination and dispatch (must have HVAC and Service experience).
• Working knowledge of HVAC and plumbing systems, mechanical components, and preventative maintenance best practices.
• Experience with scheduling and service management tools (CMMS, field service management, or ERP systems) and proficiency with Microsoft Office (Excel, Word, Outlook).
• Strong organizational skills with the ability to manage multiple priorities, schedules, and service agreements simultaneously.
• Effective verbal and written communication skills for customer interaction, technician coordination, and cross-functional collaboration.
• Demonstrated ability to monitor and report on budgets, labor costs, and job profitability.
• Familiarity with contract terms, service agreements, scopes of work, and vendor coordination.
• Preferred/Nice-to-have: mechanical background or technical certification, experience in project management or supporting small projects, hands-on plumbing experience, experience managing preventative maintenance programs, familiarity with schedule optimization tools, and experience negotiating or administering contracts and service agreements.
• High school diploma or equivalent required; associate degree or technical certification in HVAC, plumbing, facilities management, or related field preferred.
• Valid drivers license and ability to travel to job sites as required.

Benefits

Vacation/PTO

 

Medical

 

Dental

 

Vision

 

401k

 

Bonus

  - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 05/28/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. Everforth CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at  View email address on ziprecruiter.com to make arrangements.