Patient Service Representative III

The Patient Service Representative III serves as a key administrative support member within Student Health Services, part of Health, Well-being & Safety (HWS), a division at UC Riverside dedicated to providing students with resources and services that promote overall safety and well-being. HWS strives to be a model of excellence in higher education, fostering an environment where students can thrive, enhance, sustain, and support their personal growth and academic goals. Through its mission, HWS is committed to raising awareness and offering an inclusive framework of services, programs, and resources that cultivate community and holistic well-being. A significant component of this role involves supporting students enrolled in the University of California Student Health Insurance Plan (UC SHIP), a comprehensive, self-funded insurance program designed specifically for UC students and their dependents. UC SHIP provides medical, pharmacy, dental, vision, and mental health and substance use services, ensuring students have access to high-quality care on and off campus. Unlike traditional insurance plans, UC SHIP is a pooled-risk program that leverages the collective strength of UC students across all campuses, keeping costs low while maintaining comprehensive coverage. By actively engaging students in its design, UC SHIP is structured to meet student health needs efficiently and affordably, allowing them to focus on their academic success without the burden of high healthcare costs. Within this framework, the Patient Service Representative III plays a crucial role in ensuring that students can effectively navigate UC SHIP benefits and access the care they need. This position is responsible for insurance coordination, referral coordination, insurance waiver processing, front desk operations, scheduling, and student outreach. Exceptional customer service, strong attention to detail, and the ability to manage multiple responsibilities in a fast-paced healthcare environment are critical to success in this role. Additionally, the Patient Service Representative III must ensure compliance with HIPAA and FERPA regulations while providing accurate, timely information to students regarding their UC SHIP healthcare options. This position may also require providing backup administrative support to the Counseling and Psychological Services (CAPS) and Student Well-being Intervention & Follow-Up Team (SWIFT) departments, ensuring continuity of services when needed.


**Please be advised that we strongly recommend applicants submit a cover letter and resume.**

The full salary range for the Patient Service Representative III is $61,282.80 - $87,821.28 annually. However, the expected pay scale for this position is up to $67,191.84 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.


Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.