Patient Service Representative

Job Description

Job Description

Element Science, Inc. is a medical device and digital health company redefining how patients with heart disease are monitored and treated as they transition from the hospital to the home. Our mission is to improve outcomes for patients at risk of life-threatening cardiac events through innovative solutions at the intersection of clinical-grade wearables, advanced algorithms, and therapy delivery.

We are entering an exciting phase of growth as we move from development into early commercialization. Our approach combines hardware, software, and services to deliver a more personalized and seamless patient experience—designed with both patients and clinicians in mind. Our product, a wearable patch defibrillator, is designed for patients with a temporary elevated risk of sudden cardiac arrest, addressing a significant and underserved population of over 500,000 patients in the U.S. By focusing on comfort, usability, and clinical effectiveness, we aim to transform the standard of care during this critical period. Headquartered in the San Francisco Bay Area, Element Science is backed by leading healthcare and technology investors, including Third Rock Ventures, GV (Google Ventures), Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities.

SUMMARY OF ROLE:

At Element Science, we are redefining how life-saving cardiac technology reaches patients. The Jewel® Patch wearable cardioverter defibrillator (P-WCD) is designed to protect patients at risk of sudden cardiac arrest (SCA), giving them both safety and the freedom to return to daily life.

We are seeking compassionate, patient-focused Patient Service Representatives (PSRs) to join us as independent contractors. In this role, you will be the vital link between innovative technology and the patients who rely on it, ensuring they feel confident, supported, and safe throughout their care journey.

This is an ideal opportunity for healthcare professionals who are passionate about patient care and education, and who value flexibility in how and when they work.

RESPONSIBILITIES:

• Coordinate directly with patients, caregivers, and care teams to schedule device fittings and training
• Travel to hospitals, clinics, and patient homes to provide in-person support
• Fit patients with the Jewel Patch WCD and ensure proper sizing and comfort
• Support follow-up interactions as needed to ensure a high-quality patient experience
• Educate patients and caregivers on device use, care, and troubleshooting so they feel supported and confident while wearing Jewel Patch WCD.
• Reinforce patient confidence, adherence, and understanding through clear, empathetic communication
• Complete and submit all required documentation accurately and within established timelines
• Assume full ownership of assigned device inventory and materials, including secure transport, proper storage, and complete, accurate tracking and return in accordance with company protocols.
• Adhere to all compliance, credentialing, and privacy requirements

PHYSICAL DEMANDS:

• The employee will sit for long periods of time during travel.
• The employee will walk frequently within hospital facilities.
• The employee will be required to crouch, kneel, stoop, balance, and reach.
• The employee shall be able to lift up to 40 lbs.
• Specific vision abilities required by this job include color vision, near and far vision, and depth perception.

QUALIFICATIONS:

• Minimum of 1 year of direct paid patient care experience in a clinical or healthcare setting
• Strong patient education and communication skills
• Comfort working independently in a field-based environment
• To ensure high-quality patient care, consultants are expected to complete training and obtain certification as fitters prior to performing services in their assigned territory.
• Exceptional attention to detail; strong follow-through; adaptable and flexible in a fast-paced environment.
• High level of accountability, organization, and professionalism
• Ability to travel locally and must possess reliable means of transportation, a valid driver's license, clean MVR record
• Hands-on experience with CRM platforms (e.g., Salesforce) to support patient case documentation and data management.

Compensation or Rate: $100-$200 per appointment

Element Science is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We are not able to sponsor individuals for employment visas for this job.

At this time, we are unable to offer relocation assistance at Element Science.