Patient services representative

Job Title: Patient Services Representative II Location: Onsite | 350 Hawthorne Ave, Oakland, CA 94609 Schedule: 5x8 | 08:00-17:00 Summary / Duties: Serves as the first point of contact for patients entering an outpatient medical facility. This role is not intended for inpatient or clinical care functions. Responsibilities include greeting and checking in patients, verifying demographic and insurance information, confirming authorizations, scheduling appointments, updating the EHR, and facilitating intake forms and payment collection. The Patient Services Representative II answers phones, supports general clerical workflows, maintains accurate documentation, and ensures routine and priority tasks are completed within department time frames. The role requires professional communication with patients, families, providers, and staff while maintaining a clean, organized, and safe workspace. Responsibilities must be performed in compliance with organizational policies, regulatory requirements, and strict PHI privacy standards. Requirements: HS Diploma or equivalent education/experience 1+ year of recent relevant experience in patient services, registration, front desk, or medical office support Experience with patient check-in, appointment scheduling, intake procedures, and form completion Experience with Electronic Health Record (EHR) updates and patient demographic/insurance verification Basic knowledge of insurance policies, procedures, patient billing, and authorizations Ability to maintain strict confidentiality and protect PHI in compliance with privacy requirements Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook Ability to manage multiple tasks, prioritize work, and meet deadlines in a high-interruption environment Preferred Requirements: Experience in an outpatient medical facility Experience collecting payments for healthcare services Experience answering phones and providing customer service in a clinical setting Ability to interpret written, oral, diagram, and schedule-based instructions Ability to build collaborative relationships with peers, providers, and department staff

salary: $23.18 - $23.19 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Experience with patient check-in, appointment scheduling, intake procedures, and form completion
Experience with Electronic Health Record (EHR) updates and patient demographic/insurance verification
Basic knowledge of insurance policies, procedures, patient billing, and authorizations
Ability to maintain strict confidentiality and protect PHI in compliance with privacy requirements

Skills

• patient services
• registration
• front desk, or medical office

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.