Technology Support Manager

Salary: $100000 - $105000 Job Summary Title: Global Technology & Platform Manager Reports to: Global Director of Brand & Programming (Michele Lloyd) Role Overview This role is responsible for overseeing Compass–Fidelity software platforms and digital tools, ensuring they are efficient, scalable, and aligned with business and operational objectives. The position will partner closely with Operations to support technology requests and data‑driven initiatives that enable seamless day‑to‑day execution. This role partners closely with internal stakeholders, clients, and external vendors to ensure systems are at optimal performance and aligned with organizational standards, operational goals, and client expectations. Key Responsibilities Contact for implementations, launches, upgrades, and enhancements for technology platforms Serve as primary liaison with platform vendors and Compass Digital Establish and maintain a clear platform roadmap aligned to business needs Lead end‑to‑end implementation projects for new programs, systems, or enhancements Coordinate onboarding activities such as system configuration, data migration, training, and go‑live readiness Act as the primary point of contact for POS and mobile ordering systems ensuring clear communication and alignment across stakeholders Monitor and optimize platform performance and adoption Troubleshoot issues and coordinate timely resolution Act as a key connector between Compass Digital, platform vendors, Operations teams, and the client Supports Operations and Finance teams with day‑to‑day technology and data requests Benefits Medical Dental Vision Life Insurance / AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Legal and Equal Opportunity Information Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Flik maintains a drug‑free workplace. #J-18808-Ljbffr Compass Group, North America