Desktop Support Lead
E-Solutions
Role: Sr. Technical /Desktop Support Lead - Employee Tech Services (Windows)
Location: Onsite - 5 Days/Week | Boston, MA
Duration: Longterm Contract
Candidate should have strong leading team exp. Job Description:
Position Summary
We are seeking a highly skilled and customer-focused Lead Solutions Engineer to join our Employee Tech Services team. This role is pivotal in delivering white-glove, deskside IT support to executives and staff in a fast-paced financial services environment. You will lead the resolution of complex technical issues, drive operational excellence, and ensure seamless end-user experiences across hardware, software, mobile, and AV systems. Key Responsibilities
Location: Onsite - 5 Days/Week | Boston, MA
Duration: Longterm Contract
Candidate should have strong leading team exp. Job Description:
Position Summary
We are seeking a highly skilled and customer-focused Lead Solutions Engineer to join our Employee Tech Services team. This role is pivotal in delivering white-glove, deskside IT support to executives and staff in a fast-paced financial services environment. You will lead the resolution of complex technical issues, drive operational excellence, and ensure seamless end-user experiences across hardware, software, mobile, and AV systems. Key Responsibilities
- Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.
- Troubleshoot and resolve issues related to hardware, software, network, and user credentials.
- Coordinate and execute office moves, tech refreshes, infrastructure buildouts, and perform onsite installations.
- Maintain and update tickets in alignment with SLA and KPI targets.
- Deliver executive-level white-glove support, ensuring high-touch service and discretion.
- Lead the deployment of software releases, patches, and system upgrades across end-user devices.
- Manage IT asset lifecycle including procurement, inventory, and disposal.
- Collaborate with cross-functional IT teams and provide mentorship to junior engineers.
- Participate in incident response (P1-P5) and root cause analysis.
- Support change, release, and problem management processes.
- Experience in Microsoft services including Active Directory, DNS, DHCP, Microsoft 365, Print Server management, and Group Policies (GPOs).
- Proficient in Microsoft Windows OS (Windows 10, Windows Server 2019), Virtual Desktop Infrastructure, and workstation imaging.
- Competent in Microsoft Office 365 and Azure administration.
- Administer security tools such as Putty, FTP, Antivirus, and Robocopy.
- Deploy patches and system-related software.
- Manage workflow and follow up on helpdesk issues via ticketing systems.
- Implement systems-related work through full lifecycle, coordinating with teams and vendors.
- Monitor systems and evaluate performance and latency concerns.
- Troubleshoot servers, applications, PCs, and network-related equipment.
- Document processes, application instructions, and IT-related topics.
- Bachelor's degree or 5-8 years of relevant IT experience.
- Proven experience supporting Windows OS, Microsoft 365, Active Directory, and enterprise collaboration tools.
- Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management.
- Experience with IT Asset Management (ITAM) tools and practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to manage multiple priorities in a high-pressure environment.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Industry certifications (e.g., Microsoft, ITIL, CompTIA).
- Experience in a financial services or managed services environment.
- Familiarity with performance management, capacity planning, and business relationship management.
- Proficiency in using scripting to automate tasks.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Desktop Support Lead in Boston, MA vacancy
$65.66k - $97.43k
Role, Inc. is seeking a Desktop Support Associate II to provide technical support for employees across the U.S. This role combines end-user support with IT process ownership in a remote-first culture. You will assist with onboarding, incident management, and support core...SuggestedRemote job- Axiom Technologies is seeking a Desktop Support Engineer to provide on-site and on-call assistance in a hybrid role. You will be responsible for delivering first and second-level technical support while managing the efficient dispatch of service requests. The ideal candidate...Suggested
- Saransh Inc is seeking a Senior Support Engineer / L2 Application Support Engineer in Boston, MA. This role will involve leading application support operations and managing L1 teams to ensure high-quality service delivery. The ideal candidate will excel in incident management...Suggested3 days per week
$90k - $157.5k
STATE STREET CORPORATION is seeking an Application Support Specialist to manage end-to-end support of Mainframe accounting and SWIFT messaging systems. This role is vital for ensuring the operational stability and data accuracy of critical financial transactions. The ideal...Suggested$97k - $129.2k
...Manager, Desktop Support The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their... ...and consistent support across all offices. In addition to leading internal desktop staff, the Manager is directly responsible for...SuggestedWork at officeLocal areaRemote workRelocation packageCornerstone Research
Boston, MA5 days ago$17.5 - $30.2 per hour
Whole Foods Market in Boston, MA, is seeking a Store Support Team Member who assists with scheduling and supervising Team Members while ensuring smooth operations. This role demands strong interpersonal skills and a capability to train team members effectively. Responsibilities...Hourly pay- Vertex Pharmaceuticals in Boston is seeking a Bilingual Senior Patient Support Specialist to provide comprehensive support for cystic fibrosis patients. This role includes navigating access, reimbursement, and adherence, ensuring patients receive timely treatment. The ideal...
$70k - $80k
Vanderweil Engineers, located in Boston, is seeking a Senior Helpdesk Analyst to deliver top-notch support for internal clients. In this role, you'll manage devices and users via Microsoft Intune and support a Microsoft 365 environment. The ideal candidate will have over...- Catholic Charities Boston is seeking a Family Support Services Program Manager to lead a team of specialists providing services to high-risk families. This role involves managing referrals, overseeing program budgets, and ensuring the delivery of quality services within...
- ...Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote) Summary As a Premium Support Engineer, you will... ...response) tailored to the customer’s specific network topology. Lead Monthly and Quarterly Business Reviews (MBR/QBR) to report on...Local areaRemote work
Capital One
Boston, MA5 days ago - ...Job Title Minimum Mandatory Skills: SQL, UNIX, Windows, Autosys, ITIL Desired Skills: Splunk, Dynatrace, Banking Support Job Requirements Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis. Good experience in...
Omni Inclusive
Boston, MA2 days ago $94.1k - $150k
...The Cloud Computing Support Lead serves as the senior technical expert for enterprise cloud infrastructure and services that host mission‑critical workloads in a highly regulated environment. This role designs, implements, and operates secure, resilient, and scalable...Contract workWork at officeASM Research, An Accenture Federal Services Company
Boston, MA5 days ago- Latham & Watkins LLP is seeking an Attorney Support PROS Senior Coordinator to manage the workflow of the PROS team. This role includes training staff, ensuring quality service, and maintaining confidentiality of sensitive information. Candidates should possess leadership...
- Catholic Charities Archdiocese of Boston is seeking a Family Support Services Program Manager to coordinate community-based programs. The role involves supervising staff, managing case referrals, and ensuring quality service delivery. Qualified candidates should have a...
$191k - $253k
...innovation with practical execution to drive the business line's success. ABOUT THE JOB You will lead the technical and physical architecture of a holistic support system for the service, maintenance, refurbishment, and mass deployment of a novel maritime product...Full timeWork experience placementImmediate startRemote workWorldwide$100k - $115k
Latham & Watkins in Boston is looking for an Attorney Support PROS Senior Coordinator to oversee workflow and quality in the Attorney Support team. Responsibilities include training, counseling team members, and ensuring excellent customer service. Candidates should possess...- A grocery retail chain in Dedham is seeking a dedicated Team Supervisor. The role involves supervising Store Support Team Members, training new recruits, and ensuring high performance within the team. Ideal candidates will have at least 12 months of retail experience and...Flexible hoursNight shift
- A nonprofit organization in Boston is seeking a Family Support Services Program Manager to oversee a team of Family Support Specialists. The role involves managing client referrals and ensuring compliance with program budgets and contracts. Candidates should have a Bachelor...
$166k - $220k
...how this asset is deployed, sustained, and utilized by our partners in the field ABOUT THE JOB You will lead the technical development of a holistic support system for service, maintenance, support, and production of maritime products. As an early performer on a...Full timeWork experience placementWork at officeImmediate startRemote workFlexible hours$865 - $1,195 per week
...Transportation Support Coordinator (Remote) The Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving without delays. You organize schedules, communicate updates, verify documents, and help...Remote workWork from homeFlexible hoursAmerican Logistics Authority
Boston, MA2 days ago- A logistics company is seeking a Transportation Support Coordinator to aid during the dispatch process. The role involves assisting drivers, verifying documents, and ensuring timely deliveries. Ideal candidates should possess strong communication skills and attention to...Remote workFlexible hours
American Logistics Authority
Boston, MA1 day ago $865 - $1,195 per week
A logistics company is seeking a Transportation Support Coordinator (Remote) to assist drivers, dispatchers, and brokers in freight logistics... ...-level weekly salary of $865-$1,195 depending on experience, leading to potential growth into dispatching. Ideal candidates will...Remote workFlexible hoursAmerican Logistics Authority
Cambridge, MA1 day ago- Job summary 7+ years of experience on JCL,COBOL,DB2,VSAM. Abend resolving and analyzing the failures to resolve them appropriately. Good communication required both written & spoken. Ability to work with client directly to resolve various problems. Strong critical & logical...Shift work
TechDigital Group
Boston, MA5 days ago $19 - $25 per hour
...Housing Support Coordinator Are you passionate about social justice and ready to make an impact? If so, we have an amazing opportunity for you! We are looking for a Housing Support Coordinator to join the team at our Housing Options Program. The Housing Support Coordinator...Hourly payFull timeWork at officeRelocationFlexible hoursJustice Resource Institute
Jamaica Plain, MA3 days ago- ...9:04:29 AM Job Number: DTS1017187715 Job Type: Contract Job Description We are seeking a reliable and hands‑on Temporary Logistics Support Coordinator to support facilities and logistical operations across multiple EHS agency locations. The ideal candidate will possess...Contract workTemporary workWork at officeMonday to Friday
Dutech Systems, inc
Quincy, MA1 day ago - ...The primary focus of this position is the ability to prioritize, organize and implement logistical projects in support of the EHS Facilities Client Support Manager. The Temporary Logistics Support Coordinator will have strong hand on skills and will be comfortable using...Temporary workWork at office
Dutech Systems, inc
Boston, MA1 day ago $17 per hour
Job Description: French-English Bilingual Flex Call Center Support Agent Company: Leading Edge Connections, LLC Type: Flex PT 25 hour 1099 Contract... ...minimum specifications: Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets...Hourly payContract workLive inRemote workWork from homeHome officeMonday to FridayFlexible hoursDay shift$24.04 - $33.65 per hour
Position Summary Reporting to the Executive Assistant, the Faculty Support Coordinator provides comprehensive administrative and coordination support to faculty staff. The role maintains the integrity of faculty-related databases, extracts, organizes, analyzes, and formats...Hourly payTemporary workFreelanceFlexible hours$24.04 - $33.65 per hour
Position Summary Reporting to the Executive Assistant, the Faculty Support Coordinator provides comprehensive administrative and coordination support to faculty staff. This role is responsible for the ongoing maintenance and integrity of multiple faculty-related databases...Full timeTemporary workFreelanceWork at officeFlexible hours$24.04 - $33.65 per hour
Boston Medical Center is seeking a Faculty Support Coordinator in Boston, MA to provide comprehensive administrative support to faculty staff. Responsibilities include managing faculty databases, coordinating recruitment activities, and ensuring compliance with institutional...Hourly pay
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Desktop Support Lead. Be the first to apply!
Related searches