Automotive Service Advisor

Job Details: Job Location: Crossroads Ford of Wake Forest - Wake Forest, NC 27587, Position Type: Full Time, We are seeking a proven Service Advisor ready to excel in a fast-paced, high-volume dealership environment. If you’re driven by customer satisfaction, efficiency, and strong CSI performance, this is your opportunity to join a top-tier automotive group in the Southeast. What You’ll Do: Own the customer experience from check-in to vehicle delivery Serve as the key link between customers and technicians Present recommended services clearly and confidently to drive repair orders Prioritize work effectively to maximize shop efficiency and customer satisfaction Deliver prompt, professional responses to all customer inquiries Build long-term customer relationships that drive loyalty and repeat business Ensure every guest leaves with a first-class dealership experience Qualifications: 2+ years automotive service advisor experience Proven CSI performance and strong customer retention skills Excellent communication and relationship-building abilities Strong problem solver who thrives in a fast-paced environment Computer proficient (Reynolds & Reynolds experience a plus) Professional appearance and positive, high-energy attitude Valid driver’s license with clean record Must pass background and drug screening What We Offer: Aggressive pay plan with strong earning potential Comprehensive benefits package + paid time off Closed Sundays – work/life balance Strong lead flow and marketing support Reputable, high-volume dealership group #J-18808-Ljbffr CrossRoads Ford Group