Security Ambassador

Gameday - Gate Ambassador

The Houston Texans are seeking an individual for the position of Gameday - Gate Ambassador.

Our Texans Teammate Habits:

Dedication to the team

Be adaptable

Passion for work

Win with integrity

Own the outcome

Culture:

We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.

Job Function:

Interact with guests at Texans and LSSE games/events to ensure the highest level of customer service is being provided during the entry process.

Duties & Responsibilities:

• Available for all LSSE Houston Texans games and events.
• Knowledge of the gameday ticketing system but not limited to proper knowledge of iPhone/Android and utilizing the Texans App/Account Manager.
• Assist guests with finding their tickets in the Texans app/account manager and anticipate guests needs/questions to be most efficient when entering the event.
• Be welcoming and friendly to all guests that come in.
• Exhibit a fun, friendly, guest service-oriented attitude and professional appearance; consistently providing exceptional customer service to all guests.
• Maintain a working knowledge of stadium operations and procedures to effectively assist with general questions.
• Perform various other tasks that may be assigned from time to time by the Guest Experience and Ticketing department.

Position requires routine face-to-face personal interaction with other Club personnel and fans at NRG Stadium and/or NRG Park during Houston Texans football games and other Club events; therefore, job responsibilities must be physically performed in the Club offices and/or at NRG Stadium/NRG Park as may be assigned and not in a telecommuting manner.

Skills Required:

• Effective verbal, written and interpersonal communications.
• Possess excellent attention to detail.
• Hospitality driven.
• Must have a positive attitude and ability to deliver world-class service with a smile.
• Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
• Must have the ability to anticipate needs, assess situations and act accordingly.

Education/Experience:

• High School Diploma preferred.
• Customer service experience preferred.

FLSA Status: Hourly, Non-Exempt

Department: Guest Experience/Ticketing

Reports to: Guest Experience Coordinator

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible. If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.