Shift Manager

Position Title Shift Manager (Reports to Restaurant Manager/ General Manager) Position Overview The Shift Manager at Wendy’s is responsible for overseeing daily restaurant operations during their assigned shift. The role involves managing the front-line team, ensuring customer satisfaction, maintaining operational efficiency, and supporting the management team in achieving business goals. This is a hands‑on leadership position that requires excellent communication, problem‑solving, and multitasking skills. Key Responsibilities Leadership & Team Supervision Supervise and lead team members during the shift, ensuring tasks are performed effectively and efficiently. Provide guidance, coaching, and feedback to improve performance and foster a positive team environment. Ensure team training on company policies, procedures, and best practices. Delegate tasks based on priorities and workflow, covering all areas of the restaurant. Customer Service Ensure an exceptional guest experience by maintaining high service standards and resolving any customer complaints or issues promptly. Monitor guest satisfaction and handle concerns, ensuring customers leave with a positive impression. Lead by example in providing friendly and efficient service to all guests. Operational Efficiency Oversee daily operations including food preparation, inventory management, and cleaning procedures. Ensure food is prepared to Wendy’s quality standards and delivered to customers in a timely manner. Monitor performance during the shift, including speed of service, food quality, and cleanliness. Financial & Cash Handling Ensure accurate cash handling and register operations, including opening and closing registers, counting cash, and processing transactions. Assist in managing labor costs by adjusting staffing levels as needed. Maintain adherence to company policies for handling cash, credit cards, and other forms of payment. Staffing & Scheduling Ensure that breaks, meal periods, and shifts are managed appropriately for staff. Step in as needed to cover shifts or assist with additional tasks. Food Safety & Sanitation Ensure compliance with health and safety regulations, including food handling, sanitation, and cleanliness standards. Monitor kitchen and dining areas to ensure cleanliness. Oversee proper storage and handling of food and supplies to prevent waste or contamination. Problem-Solving & Decision Making Make quick and effective decisions in response to operational challenges, customer issues, or staff concerns. Resolve conflicts or issues among team members or with customers, escalating to the Manager or Assistant Manager as needed. Communication & Reporting Communicate effectively with management, staff, and guests to ensure smooth operations. Report any issues, equipment malfunctions, or significant occurrences to the Restaurant Manager. Provide feedback to the management team on employee performance and operational improvements. Skills & Qualifications Experience : Previous experience in food service, preferably in a supervisory or leadership role. Background in fast‑casual or quick‑service restaurants is a plus. Leadership : Strong leadership and people management skills to effectively lead a team and foster a positive work environment. Customer Service : Excellent customer service skills with the ability to resolve complaints and ensure customer satisfaction. Communication : Clear and effective communication skills, both verbal and written, with the ability to relay information to team members and management. Problem‑Solving : Ability to make decisions quickly and effectively, resolving issues with minimal disruption. Multitasking : Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. Attention to Detail : High level of attention to detail in maintaining restaurant standards and meeting customer expectations. Job Requirements Ability to stand for extended periods (4‑8+ hours) with periodic breaks. Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment. Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level. Capability to walk up and down stairs and use a step ladder as needed. Occasional sitting, talking, and active listening as required by the role. Ability to lift and carry up to 50 pounds regularly; use appropriate lifting equipment or assistance for heavier loads. Ability to move around the kitchen quickly and efficiently. Compliance with food safety and sanitation regulations. Work Environment / Job Conditions Work in a loud, fast‑paced environment. Employees may work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, and cold storage areas like refrigerators and freezers. Exposure to heat, noise, and cleaning chemicals in the kitchen area. Use of proper personal protective equipment (PPE) and training to ensure safety and comfort. Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well‑being. Job duties span both indoor and outdoor settings, requiring adaptability to different environments. Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests. Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors. Benefits Medical Benefits Bonus Potential Free Meals while Working* College Assistance Education Rewards/ GED Assistance Company Chaplain Direct Deposit Tenure Recognition Referral Bonus Opportunity for Advancement Uniforms Vacation Employee Assistance Program (ComPsych) Unity Care We run background checks on all new hires in this position. #J-18808-Ljbffr Wendy