Client Service Associate

Client Service Associate

Beloform is seeking a detail-oriented and dependable Client Service Associate to join our dynamic team. In this role, you will serve as a primary point of contact for our clients, providing consistent support, resolving issues efficiently, and ensuring a seamless client experience. The ideal candidate is a problem-solver with a strong work ethic and excellent communication skills.

Responsibilities

• Provide responsive, professional service to existing and prospective clients
• Answer client inquiries via phone, email, or in-person and ensure timely follow-up
• Maintain accurate client records and documentation
• Collaborate with internal departments to coordinate client requests
• Identify client needs and communicate solutions clearly
• Track service issues and escalate when necessary
• Support onboarding and orientation for new clients
• Maintain a high level of product knowledge to better serve client needs

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred)
• 13 years of experience in client services, administration, or related field
• Strong interpersonal and communication skills
• Excellent organizational and time management abilities
• Ability to handle multiple priorities with accuracy and attention to detail
• Professional demeanor and customer-first attitude
• Proficiency in Microsoft Office Suite and general computer systems

Benefits

• Competitive salary ($50,000 - $60,000 per year)
• Growth and advancement opportunities within the company
• Ongoing training and skill development
• Supportive and team-oriented work environment
• Paid time off and holidays
• Health, dental, and vision insurance options