Roadside Assistance Vehicle Operator - TX DOT

Roadside Assistance Vehicle OperatorSP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.ResponsibilitiesHelps customers with vehicle services, including but not limited to, flat tires, jumpstarts, minor repairs, and refuelingProvides assistance to stranded motoristsFacilitates the expedient flow of traffic through the roadwayDiverts traffic from the toll roads to alternate routes when a major incident occursMaintains a set of alternate routes and plans for implementing routes that will serve as a relief valve and carry a fraction of normal toll road trafficHas thorough knowledge of all areas surrounding the toll road in order to provide motorists directions to locations in the city and local landmarksRemoves stalled vehicles from the toll lanes and rampsRemoves debris from the roadway and coordinates large debris pick-up and removal with DOT maintenance personnelCoordinates with DOT for alternate routes for emergency conditionsCoordinates traffic at toll plazas to facilitate lane equipment maintenanceCoordinates with local law enforcement agenciesRemoves vehicles from the lane once the situation has been stabilizedMaintains cleanliness of vehicleArrives to work on time and in uniform for all scheduled shiftsPerforms Plaza and Ramp checksPerforms other duties as assigned by on-site supervisors or managersQualificationsEducation/Experience Required: High School Diploma or an equivalent combination of experience and educationLicense Requirement: Must have and maintain a valid state driver's licenseAvailability to Work: Must be willing to work a flexible scheduleAbility to read, write and interpret the English languageHave a thorough knowledge of all areas and landmarks surrounding toll roads in order to provide directions to motoristsAbility to adapt to changes in the work environment; Able to deal with change, delays, or unexpected eventsExhibits sound and accurate judgmentAbility to maintain a calm, pleasant and mannerly demeanor when speaking with the publicAbility to effectively respond to customer problems or complaints. Superior communication skills, verbal and writtenMust be proactive with strong personal drive and proven customer service skills and must be willing to lead by exampleAbility to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organizationAbility to apply common sense understanding to carry out detailed but standard written or oral instructionsAbility to deal with problems involving a few concrete variables in standardized situationsFollow well defined methods, procedures, reports, forms and competent aspects of the jobPrepare, print, review and distribute all required such reports as needed, perform complete, accurate, and timely operationsWork EnvironmentThe noise level in the work environment is usually moderate to loud.The exposure level in the work environment to vehicle emissions is moderate to highThe exposure level in the work environment to extreme hot/cold temperatures is moderate to high.The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.The exposure level in the work environment to bright sunlight and nighttime working conditions is high.Physical DemandsWhile performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision. Must be able to lift up to 50 lbs.SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.Right to Work PosterSP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact View email address on apply.j-vers.com. We are here to assist you.Location: US-TX-AUSTIN