Client Service Specialist - Inside Sales

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting‑edge research in Life Sciences and Clinical Diagnostics. Bio‑Techne and all of its brands provide tools for researchers to further treat and prevent disease worldwide. Pay Range: $49,700.00 - $81,650.00. Position Overview The Client Services Specialist is responsible for achieving best‑in‑class customer experience for our key Cell and Gene Therapy accounts. This position is based in Minneapolis and will work in a team sales setting, supporting the Business Development team and field‑based Sales Specialists as a key commercial operations input enabling critical product and services delivery to exceed customer expectations. Key Responsibilities Support and meet assigned territory goals. Proactively plan and anticipate customer needs and requirements by collecting and reviewing forecasts to ensure expectations and goals are consistently met. Take ownership of requests and follow through to completion by collaborating with Field Sales, Customer Service, Technical Service, Product Management, Operations, etc. Lead operational alignment calls with Key Accounts. Participate in joint steering team meetings, business reviews, and other customer‑facing activities. Prepare sales quotes for bulk, GMP, Cell and Gene Therapy reagents, custom orders and other high‑value and high‑need business opportunities as assigned. Maintain lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Partner with regional sales teams across all Bio‑Techne divisions to deliver superior service. Manage all aspects of the order cycle as necessary to ensure customer satisfaction. Effectively manage work situations of high degree of complexity that could impact company image and/or sales dollars and costs. Triage inbound key‑customer inquiries and respond or route such requests efficiently. Document communications using CRM and other relevant corporate systems following established best practices. Establish and adhere to high ethical and performance standards. Perform additional duties as assigned. Education and Experience Bachelor’s Degree in a related field or equivalent experience and up to 2 years of relevant experience. Knowledge, Skills, and Abilities Advanced functional knowledge of Bio‑Techne Reagents and consumable products with emphasis on reagents to support CGT and regenerative medicine workflows (antibodies, recombinant proteins, small molecules, immunoassays, and cell culture reagents) and their uses. Understanding of competitors and the marketplace, and ability to develop in‑depth knowledge about customer workflows. Passion for the product(s) and company and deep empathy for customers and their needs. Ability to combine and integrate information into opportunities and strategies. Proven ability to work collaboratively in a team selling environment. Excellent interpersonal, relationship, leadership, and decisive skills to solicit key ideas, obtain alignment, and confidence to make decisions. Ability to work independently and gain assistance from many in the organization to drive projects and requirements. Proficient in planning, organization, problem‑solving, and multi‑tasking to carry out essential functions in a timely, efficient manner. Outstanding oral and written communication, writing and presentation skills to communicate professionally across all layers of the organization and customers’ and prospects’ organizations. Proficiency with computer applications and software for analysis and presentation of data (e.g., Microsoft Office, Salesforce.com) and ability to become proficient in proprietary databases and ERP solutions (Microsoft AX). Ability to handle sensitive and proprietary information with discretion and confidentiality. Strong problem‑solving and critical‑thinking skills, including the ability to evaluate alternative courses of action. Why Join Bio-Techne Competitive insurance benefits starting on day one (medical, dental, vision, life, short‑term disability, long‑term disability, pet, and legal and ID shield). 401(k) plans, employee stock purchase plan (ESPP), Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA. Career development through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more. Employee resource groups, volunteer paid time off, employee events, and charity drives. Accrued leave policy with paid holidays, paid time off, and paid parental leave. Culture of empowerment and innovation where employees feel valued and encouraged to bring new ideas to the table. Equal Employment Opportunity Bio‑Techne is an E‑Verify Employer in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Bio‑Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio‑Techne will be considered Bio‑Techne property. #J-18808-Ljbffr