Experienced Retail Shipping Customer Service

We are looking for a reliable, motivated team member with strong customer service skills and the ability to grow into a supervisory role. This position requires someone who is punctual, dependable (no frequent call-outs), and committed to learning all aspects of our store operations — including retail, printing, shipping, and specialty services.

Ideal candidates will have:

• Retail and/or shipping experience.
• Knowledge of UPS, FedEx, USPS, and DHL (preferred, not required).
• Supervisory or team-lead experience, or the ability to grow into one.
• Strong multitasking skills and the ability to work in a fast-paced environment.
• Excellent customer service and communication skills.
• Comfort using computers, printers, copiers, fax machines, and point-of-sale systems.
• Willingness and eligibility to become Live Scan certified.
• Already a California Notary or willing/able to become one.
• Interest in learning the printing side of the business (signs, banners, canvases, etc).
• A positive attitude and willingness to help promote and enhance the store.

About Us:
PostalAnnex is a family-owned shipping and business services store offering packing, shipping, printing, mailbox services, greeting cards, gifts, and more. Every day is different — you’ll encounter new customer situations regularly and will need to think on your feet. If you enjoy variety, problem-solving, and staying busy, this job is a great fit.

Daily responsibilities include (but are not limited to):

• Providing exceptional customer service.
• Supervising tasks or shifts as needed.
• Standing and walking for extended periods.
• Lifting and handling boxes.
• Stocking, inventory, and restocking merchandise.
• Sorting and distributing mail.
• Using computers, copiers, and multiple printers.
• Learning and operating printing equipment.
• Taking passport photos.
• Performing notary services (once certified).
• Completing Live Scan fingerprinting (once certified).
• Problem-solving and assisting customers with unique situations.

Postal Annex+ is a small shipping store that offers a large variety of products and services, including greeting cards, gifts, mailbox services and more. We are your neighborhood business service center, offering many needed services under one roof.