Quality Technician

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting–edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. Scope of Position This position is responsible for analyzing and solving quality problems, preparing inspection plans and instructions, selecting sampling plan applications, preparing procedures, training quality inspectors, performing audits, analyzing quality costs & other quality data, and applying fundamental statistical methods for process control. This position reports to Quality Assurance Manager. This role is onsite and is based in Franklin, NH. Primary Job Duties and Responsibilities Support the Manufacturing team by identifying and working process improvements, the analysis of quality problems driving root cause and corrective action to prevent future occurrence of issues Perform failure analysis of customer complaints and returns. Drive root cause and corrective action to prevent future occurrence concerns Support Quality Engineering on the revision and preparation of internal and external Product Part Approval Process (PPAP) and First Article Inspection (FAI) Perform product and process audits, resolve corrective actions and document control duties Participate on the Material Review Board daily activities to ensure to collect scrap data to address actions to reduce scrap costs Communicate, prepare reporting of supplier, in-process and customer quality data and metrics Provide support to Quality Engineer on developing and maintaining needed Quality Acceptance Criteria Standards and facilitate training to the Manufacturing Associates Coordinate Document Control activities to ensure proper release and training of revised documentation and procedures Assist Quality Engineer with set‑up and perform destructive and non‑destructive test on materials, parts, or products to measure performance, life, and/or material characteristics Duties may also include responsibility for specific record keeping per manufacturing needs and using Excel to chart data and analyze trends Working with cross functional teams such as Engineering, Planning, Operations, and other Manufacturing functions. Other duties and responsibilities that may be assigned by department supervisor Perform routine housekeeping to ensure area operates within parameters that conform to environmental and safety standards Must wear all required Personal Protective Equipment (PPE) and abide by safety rules Must report any job related injury and/or illness immediately to your direct supervisor Must maintain attendance and punctuality standards as established by company Required Qualifications High school diploma/GED preferred with 4-5 years of related Quality experience Demonstrated ability to read blueprints and use measuring tools Excellent written and oral communication skills Experience using MS Office and MRP software General Applicable Company Competencies Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency. Punctuality and dependability. Ability to be flexible and adapt to changing work priorities and stressful conditions. Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. Maintain productive and collaborative relationships with other Watts employees. Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer‑Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action. Working Conditions While performing the job duties, you will be working on‑site at the Franklin, NH manufacturing facility, and will perform most of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work Monday – Friday, 6:00am – 2:30pm). Your scheduled work hours will be communicated to you by your manager. Physical Requirements: Specific physical abilities required for this position include, but are not limited to: Ability to remain seated at a desk or workstation for extended periods. Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods. Ability to physically move around the office, organize or transport files, packages, or other office‑related materials. Ability to read documents, use a computer, and perform data entry tasks. Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls. Ability to operate standard office equipment such as computers, printers, phones, and copiers. Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment. Ability to stand for long periods of time. Ability to lift and carry up to 35 pounds. Ability to physically move around manufacturing floor. Ability to read documents and communicate clearly with management and coworkers. Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses. Watts in it for you: Please note that the following benefits apply only to permanent roles and do not apply to internship roles. Competitive compensation based on your skills, qualifications and experience Comprehensive medical and dental coverage, retirement benefits Family building benefits, including paid maternity/paternity leave 10 paid holidays and Paid Time Off Continued professional development opportunities and educational reimbursement Additional perks such as fitness reimbursements and employee discount programs Learn more about our benefit offerings here: How we work: At Watts, our culture is team‑oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water. Equal Employment Opportunity Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources. Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands offers some of the most varied product lines in the world, with world‑class, water‑related solutions focused on: Drainage and Water Reuse HVAC and Hot Water Plumbing and Flow Control Water Quality and Rainwater Harvesting We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty‑four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people‑first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected. We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation. Learn more about the Watts way, here. Specialties Plumbing, HVAC, Water Quality, and Gas Headquarters Americas & Corporate Headquarters: North Andover, Massachusetts, USA Asia‑Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China Company Size About 5,000 employees Website Industry Machinery Founded 1874 #J-18808-Ljbffr Watts Water Technologies