Licensed Store Manager Palo Alto

Store Manager The Store Manager is a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the customer experience, recruits and hires brand‑right associates with a passion for optics, coaches and develops associates and management alike to prepare bench strength for the region/company, and lastly seamlessly links the doctor and retail functions together. Major Duties and Responsibilities Conveys a commitment to providing great Customer Service through ensuring the For Eyes team perform the Simple Sales Process. Provides effective on‑the‑job training and guidance to team members making use of Company provided programs. Delivers clear, motivating, and constructive feedback in a timely manner to all retail associates. Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress. Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance, and results. Drive profitable personal sales, modeling the way and fostering a retail selling culture. Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability. Strives Exceed on all targets set. Delivers the key performance indicators by inspiring their team to provide the customer experience that exceeds expectations through NPS and Google Ratings. Executes and on‑boards staffing to guidelines. Performs administrative duties to include payroll, inventory management, technical application and understanding. Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail. Leads Doctor of Optometry partnership and co‑planning. Adheres to company policies and procedures regarding loss prevention. Prepares and executes physical inventory per company guidelines. Executes guidelines LC Inventory Management System and Order tracker as a part of global POS. Basic Qualifications High School graduate or equivalent State licensure 3+ years as an optical associate or non‑optical retail management Comprehensive knowledge from operations, processes and business implications Strong influencing and negotiating skills Strong basic math skills (addition, subtraction, multiplication, division) Sales skills Problem solving ability Familiarity with POS System, computers and calculators Organization skills Preferred Qualifications College degree or equivalent ABO Certification Previous experience in customer service and retail Pay Range 35.22-60.96 Benefits Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr EssilorLuxottica