Concession Supervisor

Concession Supervisor

Legends Global

Food & Beverage

Mohegan Arena @ Casey Plaza

Reports To: Director of Food & Beverage

FLSA: Part-Time, Hourly/Non-Exempt

Position Summary:

This position assists with the oversight of the concession stands during events.

Position Responsibilities:

• Supervises concession operations and assists where needed before and on event day to ensure accurate staffing, production levels, quality control, & timely service

• Oversees the opening and closing of the concession operations and reconciles inventory sheets and supporting paperwork for all events

• May handle cash sales and credit card transactions while maintaining accurate cash handling procedures at all times, ringing all sales into the register

• Verifies subcontractor beginning inventory counts

• Communicates to the warehouse any stock that is needed during the event and ensures proper transfer procedures

• Maintains cleanliness of concession areas and proper working order of concession equipment including the safe operation of such equipment

• Assists in the training of concession staff and nonprofit groups

• Assists in maintaining uniforms

• Position is very hands on with excessive interaction with staff and customers during events

• Performs other tasks as assigned

Work Contacts:

Event day contact with the Director of Food and Beverage and/or Premium Services Manager, Food and Beverage and Arena staff, Arena Guests

Supervisory Responsibilities:

Supervises Concession Stand Leaders, Concession Cashiers, Concession Cooks, and non-profit group volunteers

Physical Effort:

This position requires some carrying, pushing, pulling, stooping, and lifting. Substantial walking and manual dexterity to operate concessions & warehouse equipment is required along with computer knowledge.

Working Conditions:

Works throughout the building.

Qualifications:

• Must possess previous management or supervisory experience in a concessions or similar facility serving food & drink for large events

• Must possess excellent organizational, planning, communication, and inter-personal skills, strong orientation to customer service, and strong basic math skills to accurate count inventory and handle money; must pass a HireRight Background Check in accordance with company policy

• Must possess the ability to meet required tasks & goals and be results oriented in undertaking and managing multiple tasks while paying close attention to detail and customer service

• Must possess computer skills and familiarity with POS systems

• ServeSafe certification helpful but not mandatory

• Must possess the ability to work hours as dictated by events

• Must possess the ability to work a flexible schedule to include days, nights, weekends, and holidays, work as a team, and have reliable transportation

• Must possess the ability to read, write, and communicate effectively

• Must practice safe work habits, follow all safety policies, procedures, and regulations, and complete any company-wide safety training and any additional job specific training

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.