Technical Publications Senior Manager

Role Description

Hitachi Vantara is seeking a visionary and results-driven Technical Publications Senior Manager to lead our global content strategy and documentation teams. In this role, you will define the future of our product documentation, developer portals, and content translation efforts. You will bridge the gap between complex engineering, product management, and our end-users, ensuring our documentation is a competitive advantage.

• Strategic Leadership: Define and execute the long-term vision for technical publications, aligning content strategy with product roadmaps and company OKRs.
• Team Management: Recruit, mentor, and scale a high-performing team of technical writers, information architects, and localization specialists.
• Process Optimization: Modernize our content infrastructure. Implement and manage modern CCMS platforms, AI-driven search, and automated publishing pipelines to increase efficiency.
• Cross-Functional Collaboration: Partner closely with Engineering, Product Management, UX, and Customer Success to ensure documentation is integrated seamlessly into the user journey.
• Quality & Metrics: Establish industry-standard KPIs (e.g., CSAT scores, time-to-first-value, deflection metrics) to measure content effectiveness and drive continuous improvement.

Qualifications

• Experience: 15+ years of experience in technical writing, with at least 6+ years managing global technical writing teams in the unstructured data storage (S3 and NAS/File), SaaS, or hardware industry.
• Technical Acumen: Ability to understand complex technical architectures, APIs, and developer tools. Familiarity with modern authoring tools (e.g., SDL Tridion, Git, Markdown-based workflows).
• Communication Skills: Exceptional written and verbal communication skills, with a proven ability to distill complex technical concepts into clear, actionable, and user-centric content.
• Data-Driven Mindset: Experience using analytics and customer feedback to iterate on content and prove ROI.
• Education: Bachelor’s degree in Technical Communication, Computer Science, or a related field.

Benefits

• Industry-leading benefits, support, and services that look after your holistic health and wellbeing.
• Flexible arrangements that work for you (role and location dependent).
• A sense of belonging, autonomy, freedom, and ownership while working alongside talented people.