Help Desk Technician

$21.93 per hour

Western Iowa Tech Community College

Position Details

Posting Summary

Position Title
Help Desk Technician

Division
Administrative Services

Department
Information Technology

Job Description

The purpose of this position is to provide friendly and direct customer service to faculty, staff, students, and potential users of WITCC technology and other campus applications. This position would be the first point of contact for support helping customers troubleshoot and use the WITCC learning and teaching applications.

RESPONSIBILITIES:

Answer Help Desk telephone and assist customers with technology and log-in questions.
Respond to support tickets and emails.
Use departmental software tools to document user issues and outcomes.
Assign support tickets to Information Technology staff and work with staff to resolve problems.
Perform routine maintenance on computer equipment.
Install and repair software/hardware and associated peripherals.
Maintain technical consumables such as cables, charges, adapters, etc.
Use excellent communication and human relation skills.
Use database applications to create and manage files and communicate requested information, maintaining confidentiality.
Foster an environment where all individuals feel welcomed, respected and supported.
Perform other related duties as required.

This is a full-time, grade 5, support position working 40 hours per week Monday through Friday 8:00 a.m. to 5:00 p.m. with an hourly wage of $21.93. Benefits include health and dental, long-term disability and group life insurance; retirement; tuition waiver; paid vacation, sick leave and holidays.

Required Qualifications

Associate's degree or vocational/technical degree in related field.
Work experience in related area.
Ability to lift up to 50 pounds.

Preferred Qualifications

Physical Demands

Salary
$21.93/hour

Position Category
Support

Position Type
FT

Hours Per Week
40

Grade/Level
5

Work Schedule

Monday - Friday 8 am - 5 pm

Posting Detail Information

Posting Number

Job Open Date
06/24/2026

Job Close Date

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Help Desk Technician in Sioux City, IA vacancy

Help Desk Technician
$21.93 per hour
...Help Desk Technician Division: Administrative Services Department: Information Technology The purpose of this position is to provide friendly and direct customer service to faculty, staff, students, and potential users of WITCC technology and other campus applications...
Suggested
Hourly pay
Full time
Work experience placement
Monday to Friday
Western Iowa Tech Community College
Sioux City, IA
1 day ago
Data Analyst (Entry/Junior Level)
$95k - $154k
...before a human ever sees your resume. Applicant tracking systems filter out thousands of qualified candidates every day. SynergisticIT helps you beat the system by optimizing your resume, preparing you for technical interviews, and getting your profile directly to Fortune...
Suggested
Full time
SynergisticIT
Sioux City, IA
3 days ago
Business Analyst, Pricing and Underwriting
The Business Analyst, Pricing and Underwriting , is responsible for the compilation, analysis, and reporting of data to support pricing contracts for Specialty services within a Pharmacy Benefit Manager (PBM) setting. Partner cross-functionally with Underwriting, Finance...
Suggested
Full time
Temporary work
Work at office
Remote work
Work from home
Maxor National Pharmacy Services
Sioux City, IA
12 hours ago
Risk, Quality and Performance Analyst
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6 Job-Specific Essential Duties and Responsibilities: - Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance ...
Suggested
Minimum wage
Contract work
Temporary work
Work experience placement
Remote work
MAXIMUS
Sioux City, IA
1 day ago
Senior System Administrator
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7 Job-Specific Essential Duties and Responsibilities: - Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring ...
Suggested
Minimum wage
Contract work
Temporary work
Work experience placement
Remote work
MAXIMUS
Sioux City, IA
1 day ago
Seasonal, Operations Technical Specialist (Part Time)
...work Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator Install, remove,... ...work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere...
Part time
Work experience placement
Seasonal work
Work at office
Relocation
Flexible hours
H&R Block
Sioux City, IA
3 days ago
Field Technician
$5,250 per month
...Proactively suggest upgrades of existing services and educate customers on new or existing equipment. Perform other duties as needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value. Qualifications Good driving record and valid...
Live in
Cable One
Sioux City, IA
12 hours ago
Entry-Level Field Service Technician
$20 - $22 per hour
...Systems, a dynamic and fast‑growing organization, is actively seeking motivated individuals to join our service team as Field Service Technicians—no secondary education required! Why You Should Consider a Field Service Technician Career: Earn While You Learn: Start at $20-22...
Full time
Work at office
Local area
Monday to Friday
Flexible hours
Weekend work
Access Systems
Sioux City, IA
1 day ago
Field Service Technician
$22 - $32 per hour
...team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-...
Hourly pay
Full time
Work experience placement
Immediate start
Remote work
Worldwide
Visa sponsorship
Work visa
Flexible hours
Aristocrat Gaming
South Sioux City, NE
1 day ago
Network Specialist
$49.73k
...procedures, and responsibilities. Provide customer technical support and maintain high standards of customer service. Support Help Desk operations and provide staff support as needed. Assist with Help Desk tickets related to user access requests, new hire...
Full time
Western Iowa Tech Community College
Sioux City, IA
2 days ago
Financial Performance Analyst
Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance. Epic is located just outside Madison, Wisconsin. As a Financial Performance Analyst, you'll be ...
Work experience placement
Work at office
Relocation
Visa sponsorship
Relocation package
Epic
Sioux City, IA
12 hours ago
Line Service Technician
...Ascension FBO - Line Service Technician ARE YOU INTERESTED IN WORKING IN AVIATION? Are you interested in working in the business aviation industry and do you enjoy working outdoors with plenty of variety? As a Line Service Technician you will provide ground support...
Hourly pay
Immediate start
Night shift
Weekend work
Ascension FBO Network
Sioux City, IA
21 days ago
Underwriting Support Specialist
...customer service is a priority, we want to talk to you. Apply today and join one of America's largest insurers of trucking companies as we help keep the nation's economy moving forward one mile at a time. To learn more about Great West and our office locations, please visit...
Work at office
Remote work
Great West Casualty Company
South Sioux City, NE
6 hours ago
Healthcare Environmental Services Technician
United Surgical Partners International is seeking an Environmental Service Worker in Dakota Dunes, SD. This position involves maintaining hygiene standards in patient rooms, offices, and other areas. Responsibilities include dusting, cleaning, operating cleaning equipment...
United Surgical Partners
Dakota Dunes, SD
1 day ago
Investigative Analyst
...Investigative Analyst Help As an Investigative Analyst at the GS-1805-9 level, some of your typical work assignments may include: Gathering, researching, and analyzing various types of data from federal, state, local and public agencies. Providing administrative...
Local area
Department of Justice
Sioux City, IA
3 days ago
Site Support Technician
$20 - $25 per hour
...Overview* We are seeking a customer-focused, hands-on Site Support Technician to deliver comprehensive IT support in a fast-paced enterprise... ...About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new...
Contract work
Temporary work
Work at office
Remote work
Monday to Friday
TEKsystems
North Sioux City, SD
1 day ago
Computer Field Technician
$35 per hour
...Company Description Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job...
Local area
Monday to Friday
Day shift
Weekday work
BC Tech Pro
Sioux City, IA
2 days ago
Support Associate - Chico's
Position Objective The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including...
Local area
Flexible hours
Shift work
Night shift
Chico's
Sioux City, IA
1 day ago
Automotive Service Technician
...Sioux City Ford Lincoln Service Department Technician The Service Department at Sioux City Ford Lincoln is looking for several self-motivated, experienced individuals with excellent automotive repair and diagnostic skills to join our growing team. Manufacturer certifications...
Price work
Casual work
Immediate start
Sioux City Ford
Sioux City, IA
1 day ago
Oracle ERP Functional Analyst - IT Financial Operations
$77.2k - $96.5k
Qualifications: ~ Bachelor’s degree in business, Accounting, MIS, Finance, or related field ~3+ years supporting or implementing Oracle EBS R12 and/or Oracle Cloud Financials ~ Hands-on experience with Order-to-Cash (O2C) and/or Procure-to-Pay (P2P) processes ~...
Full time
Shift work
World Wide Technology
Sioux City, IA
3 days ago
CIC Analyst
...Technology, Computer Science, or a related field (or equivalent experience). - 4+ years of experience in IT operations, monitoring, help desk, or incident support roles. - Demonstrated experience supporting IT operations monitoring or incident management activities in...
Minimum wage
Contract work
Temporary work
Work experience placement
Remote work
Shift work
Night shift
MAXIMUS
Sioux City, IA
1 day ago
Junior Configuration Analyst
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4 Job-Specific Essential Duties and Responsibilities: - Support configuration, change, and release management processes by maintaining records, documentation, and ...
Minimum wage
Contract work
Temporary work
Work experience placement
Remote work
MAXIMUS
Sioux City, IA
1 day ago
Retail Support & Merchandising Associate
Chico's FAS, Inc. in Sioux City is seeking a Support Associate to enhance our customer-focused retail environment. Responsibilities include processing merchandise, ensuring proper stocking, and assisting with visual merchandising. The ideal candidate will have strong communication...
Flexible hours
Night shift
Chico's FAS
Sioux City, IA
4 days ago
IT TECHNICIAN - HELP DESK SUPPORT
...Job Description Job Description Siouxland Community Health Center has an opening for: IT Technician - Help Desk Support 1-Full-Time Successful candidate must have solid experience & advanced knowledge of: Associates Degree in Information Technology, MIS or...
Full time
Local area
Long distance
Siouxland Community Health Center
Sioux City, IA
2 days ago
On-Call IT Field Technician - Sioux City, IA - Hiring Now
$35 per hour
...Job Description Job Description On-Call IT Field Technician – PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (Local, Onsite Support) Job Type: Independent Contractor (1099) Pay: $35 per hour (on-site) Schedule: Flexible – You accept jobs based...
Hourly pay
For contractors
Local area
Remote work
Flexible hours
Geeks on Site
Sioux City, IA
7 days ago
Risk Analyst I
Job Type Full-time Description POSITION SUMMARY The Risk Analyst I performs foundational Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Office of Foreign Assets Control (OFAC) compliance activities under the guidance of the BSA Officer. This...
Full time
Work experience placement
Work at office
Central Bancompany
Sioux City, IA
3 days ago
Member Specialist
$17 - $25 per hour
...feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Walmart
Sioux City, IA
2 days ago
Service Technician
$35 - $45 per hour
...Job Description Job Description PURPOSE: A fully qualified Service Technician will be responsible for performing start-up services, troubleshooting and repair activities on natural gas and light oil-fired industrial boilers both in the field at customer sites...
Hourly pay
Permanent employment
Full time
Temporary work
Monday to Friday
Night shift
Afternoon shift
Thermogenics LLC
Sioux City, IA
27 days ago
Delivery Specialist
...handling core returns, checking in and putting up stock orders, etc. May occasionally assist customers, serve as a cashier, and/or help with merchandising tasks, when business dictates. (i.e.: phones, sales and service) All other duties as assigned. Skills/Education/Knowledge...
Local area
Immediate start
Flexible hours
Dormont Manufacturing Company
South Sioux City, NE
4 days ago
Delivery Specialist
...errands, handling core returns, checking in and putting up stock orders, etc. Occasionally assist customers, serve as a cashier, and/or help with merchandising tasks when business dictates. SKILLS / EDUCATION / ABILITIES Required: Ability to quickly match alphanumeric...
Immediate start
O'Reilly Automotive Stores, Inc.
South Sioux City, NE
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Help Desk Technician. Be the first to apply!