Help Desk Technician

Help Desk Technician Division: Administrative Services Department: Information Technology The purpose of this position is to provide friendly and direct customer service to faculty, staff, students, and potential users of WITCC technology and other campus applications. This position would be the first point of contact for support, helping customers troubleshoot and use WITCC learning and teaching applications. Responsibilities Answer Help Desk telephone calls and assist customers with technology and log-in questions. Respond to support tickets and emails. Use departmental software tools to document user issues and outcomes. Assign support tickets to IT staff and work with them to resolve problems. Perform routine maintenance on computer equipment. Install and repair software/hardware and associated peripherals. Maintain technical consumables such as cables, chargers, adapters, etc. Use excellent communication and human relation skills. Use database applications to create and manage files and communicate requested information, maintaining confidentiality. Foster an environment where all individuals feel welcomed, respected and supported. Perform other related duties as required. Required Qualifications Associate’s degree or vocational/technical degree in a related field. Work experience in a related area. Ability to lift up to 50 pounds. Preferred: None specified. This is a full-time support position working 40 hours per week Monday through Friday 8:00 a.m. to 5:00 p.m. with an hourly wage of $21.93. Benefits include health and dental, long-term disability and group life insurance; retirement; tuition waiver; paid vacation, sick leave and holidays. Position Category: Support Position Type: Full Time Grade/Level: 5 Western Iowa Tech Community College 4647 Stone Ave. Sioux City IA 51106 Western Iowa Tech Community College is an Equal Opportunity/Affirmative Action Employer and does not discriminate based upon race, creed, color, sex, national origin, religion, age, disability, sexual orientation, gender identity, socioeconomic status, actual or potential parental, family or marital status or other protected basis. Members of minority groups, women and persons with disabilities are encouraged to apply and identify their status. #J-18808-Ljbffr