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Customer Service Representative

HireTalent

Customer Service Representative

We are seeking a Customer Service Representative to support order entry, customer communications, and service operations in a fast-paced environment. This role begins with a strong focus on data entry and order processing, then expands into customer support through email, phone, and chat channels. This is a temp-to-perm opportunity for candidates who are customer-focused, detail-oriented, and eager to learn and grow within the organization.

Responsibilities

  • Enter customer orders into the ERP system accurately and efficiently
  • Process high volumes of order entries with minimal errors
  • Respond to customer inquiries via phone, email, and live chat
  • Assist customers with product-related questions, order status updates, and issue resolution
  • Ensure customer concerns are resolved quickly and professionally
  • Follow up on customer requests and open issues in a timely manner
  • Monitor and process customer orders that are on hold
  • Maintain accurate records and documentation related to customer interactions
  • Demonstrate excellent customer service while following company policies and procedures
  • Work collaboratively with team members to support customer satisfaction goals
  • Learn product knowledge over time to provide increasingly comprehensive customer support

Required Qualifications

  • Minimum of 2 years of customer-facing work experience, such as customer service, retail, hospitality, or similar roles
  • Strong written and verbal communication skills
  • Ability to work in a fast-paced, customer-focused environment
  • Strong attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Ability to manage multiple priorities and adapt to changing needs
  • Strong problem-solving and critical-thinking abilities
  • Professional demeanor and positive attitude
  • Ability to learn new systems and processes quickly

Preferred Qualifications

  • Experience with Microsoft 365 applications, particularly:
    • Microsoft Outlook
    • Microsoft Teams
  • Data entry experience (6 months to 1 year preferred)
  • Experience in call center, customer support, order processing, or administrative support environments
  • ERP system experience
  • Proven ability to work independently and take initiative
  • Strong work ethic and willingness to take on additional responsibilities
HireTalent
Vacancy posted 1 day ago
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