SVP, Client Service Director

Agency:Remedy EdgeJob Function:Account Management and GrowthJob Subfunction: Account ManagementJob Description:At Remedy Edge, we believe health can’t wait. The stakes are higher. The pace is faster. And hesitation costs lives. That’s why Remedy Edge exists—to bring urgency to health. Urgent thinking. Urgent creativity. Urgent action. We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people—from awareness to action, from delay to decision, from possibility to progress. Because when health is on the line, every moment matters. And every edge counts. Inclusivity Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity. Flexibility At Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge. Who We Are Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates. Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can’t afford to wait.  Job Title: SVP, Client Service Director  Department: Account Services Lead by inspiring trust through courageous in the moment conversations Walk the talk and have a strategic perspective both internally and externally Know that you are department agnostic and be generous to hear new ideas no matter where they come from Build and facilitate a journey of learning for our teams focused on tapping into their curiosity and creating a clear career path of growth. Client Management & Interaction  Seen as primary owner of Account relationship  o   Ensuring that every client has an account contact and that each client feels your presence and oversight of the account  o   Key contact two-three levels above day-to-day client on a monthly/bi-monthly basis  Solutions first leader: Act as primary agency Ambassador in managing ad hoc issues and opportunities (e.g. to deliver capabilities to new business prospect, pacify upset senior client, etc.) Maintain “guru” status with clients and engaged for key strategic meetings Be known and respected among client teams Lead for onboarding of all new clients, regardless of level Agency Development    Solution oriented approach that creates calm and rallies teams   Actively seek and close large, strategic new business opportunities; convert new business into agency revenue    Play active role in defining, clarifying, and evolving agency short- and long-term “Go-to-Market” strategy and suite of offerings    Be a developer and attracter of key agency talent and primary grower of talent from within Communication Skills  Possess superior communication skills across the board.     Maintain strong, professional presence that immediately puts clients at ease and wins their confidence   Expert presentation skill to a few key individuals or to a large client team   Communicate complicated ideas in a manner everyone can understand   Annually deliver course relating to leadership, client management or business communications for the benefit of more junior colleagues as discussed and outlined with President of agency   Author periodic articles or POVs worthy of publication internally and with clients Management         Continue to build on our adoption of the philosophy of the Service-Profit Chain, correlating highly engaged employees create rewarding environments        Manage multiple account teams with flawless client retention        Accountable for all agency teams maintaining high quality deliverables        Ensure teams consistently follow established processes/guidelines for executing agency offerings (eg,monthly POV’s, etc).        Serve as a mentor to account group taking initiative to develop trainings        Ensure all levels of the organization understands the client dynamics at play and is involved to ensure client love and retention.          Key conduit to strategic team with a mindset of always show the client more – talent, work, thinking Leadership/Teamwork         Manage up and vertically to ensure seamless pull-through o   Keep President abreast of all issues/opportunities arise to ensure all are on the page  o   Partner across so that all can learn from the dialogue  Responsible for evangelizing Agency’s evolving service offerings, processes, and best practices to all staff and clients Establish agency-wide example of interdepartmental partnership and collaboration through BRAND MOVEMENTS document development.  Every team member should understand how their purpose at DDB Health plays into the “Good” we are creating via our brands Demonstrate strong work ethic, delegates instead of dumps, provides real-time feedback and recognition, celebrates success, excellent active listening skills, makes decisions for betterment of all, maintains optimistic outlook in all situations Works with cross agency leadership to ensure all accounts are staffed appropriately to meet client/project needs Act as “Champion” for all direct reports/team members and takes full responsibility for helping advance them toward promotion Navigate challenging client situations while keeping the team calm and motivated Industry Knowledge/Therapeutic Expertise    Maintain “guru” status with clients and engaged for key strategic meetings   Continually demonstrate expertise in all aspects of strategy    Seen by clients and colleagues as experienced multiple therapeutic areas    Establish agency-wide example of ability to deliver solutions for clients Financial Responsibility    Ultimate owner of groups yearly goals to Omnicom and achievement of those goals from a revenue perspective always keeping margin in mind   Final responsibility for year-over-year account growth in alignment with established growth targets    Active participant in new business planning, agency capability expansions, resourcing decisions, and financial discussions   Champion for all internal financial processes and for teams being vigilant about project budgets and agency fees.    Think: Need, Hours, Resources o   Always comes with a solution  o   Evaluate needs for freelance resources, monitoring department utilization and budgeted hours.   o   Maintain overall accountability for on time and on budget delivery of work $191,000-$257,500Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.Link to Recruitment Privacy Notice: For US Job Seekers:It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F. SummaryLocation: New York, New York, United States of AmericaType: Full time