WIC Customer Service Specialist

Job Description

Job Description

JOB SUMMARY

Position Title: Customer Service Specialist

Program: WIC/Health and Nutrition

Classification: Non-Exempt/Full Time

Travel: Must be willing to work from all WIC locations within Lancaster County

DUTIES AND RESPONSIBITIES

Call Center:

• Answer incoming calls using multi-line phone system and respond to all voicemail messages
• Schedule participant appointments for all clinics
• Process online applications and referrals from community partners
• Provide referrals to community resources

Reception Area:

• Greet clients arriving for appointments and completing the check-in process
• Issue electronic benefits to participants
• Maintain proficiency in breastfeeding curriculum and promote a breastfeeding-friendly environment in all clinics

Income Eligibility:

• Check for adjunct eligibility in statewide database
• Verify household income and determine eligibility

Lab:

• Perform anthropometric and hematological measurements by standard procedure
• Observe universal precautions and comply with all OSHA standards

Other Duties as assigned including flexible clinic assignments.

EDUCATION/EXPERIENCE REQUIREMENTS

• High school diploma or GED required
• WIC experience preferred
• Bilingual English/Spanish preferred
• Competent word processing and computer skills
• Desire to participate in and promote a trauma-informed empowering culture that celebrates diversity.

**Please see attached for full job description**

We value our team by uniting our employees with the mission. We offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:

• Sign-on Bonus, only available to external candidates
• Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
• Generous number of PTO Days banked annually
• Paid Parental Leave
• Tuition Reimbursement
• Employer- Assisted First Time Homebuyer Program

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.