Front Desk Agent

About this position Recess is where the everyday takes a break. Launching in the Fall of 2026, Recess Hotel & Club will transform Savannah’s storied Manger Building into a new kind of lifestyle hotel and clubhouse. With 221 rooms—including suites and bunk rooms—plus co-working, a rooftop pool, a circuit-based wellness club, a French brasserie, and layered social spaces, Recess is designed as a “public club”: a private clubhouse for all. Locals, members, and travelers will come together to eat, drink, work, play, and connect. The project builds on the momentum of Hotel Bardo Savannah, Left Lane’s flagship urban resort that opened in 2024. Bardo has already been recognized as one of the Best New Hotels in the World by Condé Nast Traveler, Best Hotels of the Year by Travel + Leisure, and earned the inaugural Michelin Key designation—cementing Left Lane as one of hospitality’s most closely watched innovators. Left Lane is a vertically integrated hospitality development and management company focused on transforming historic, iconic properties into layered destinations that reflect their communities. With more than $1.5B in projects planned across Savannah, Memphis, Pittsburgh, Providence, Phoenix, and Bozeman, Left Lane is building a portfolio of hotels, clubs, and experiences that are both nostalgic and forward‑looking. Find and seek. Stay here, play here. Welcome to Recess. About the role Our team at Recess Hotel & Club is looking for a passionate and dynamic Front Desk Agent to create a welcoming, luxurious experience for our guests. This individual will set the tone for the guest experience, anticipating and fulfilling requests to ensure that each has an unforgettable experience. The ideal candidate is enthusiastic about making great impressions and delivering exceptional service at all times. What you'll do Provide welcoming and exceptional service upon guest arrival and for the duration of their stay to create a fun, meaningful experience for guests Check‑in and check‑out guests according to resort procedure Address guest requests, challenges or complaints in a friendly, attentive and timely manner Effectively communicate Front Office and guest needs to management or other departments Manage reservations and VIP guest amenities/requests Maintain a working knowledge of resort operations, the Bardo brand and available guest services and resort programming Maintain and uphold brand, operational, culture and service standards in all guest areas and across the resort Qualifications Hard‑working team player with a positive attitude and strong attention to detail Passionate about hospitality and providing elevated service, and possess a desire to learn Able to multitask and make decisions in a fast‑paced environment Excels at verbal and written communication Excellent presentation and grooming standards Previous experience with property management systems is a plus Able to endure abundant physical movement in various work areas Able to maintain a friendly and welcoming demeanor when addressing guests #J-18808-Ljbffr