Associate Director - Customer Technology Advisor (m/w/d) - Digital Workplace Services

Join our dynamic ServiceNow team as a Customer Technology Advisor and become an integral part of our cutting‑edge Go‑To‑Market team. As a certified expert in your field, you’ll be at the forefront of revolutionizing technology solutions for our valued customers, with AI at the core. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations. In this role, you’ll be a trusted ally and visionary, delivering differentiated value related to ServiceNow solutions to our customers. Through engaging demos and compelling presentations, you will showcase our credibility and authority in the industry, leaving a lasting impression on potential customers. You have the unique opportunity to join us at a time when you can shape how our consulting practice operates today and evolves for the future. What you will do Lead and Coordinate Take the lead: Coordinate the entire pre‑sales process around the ServiceNow portfolio, ensuring quality and compliance verification while adhering to Kyndryl best practices. Support the team: You’ll support Consulting, Advisory, and Architecture activities across Sales, Pre‑Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. Develop and Deliver Solutions Think strategically: Identify the intricate business and technical requirements of our customers, leveraging our vast capabilities to generate winning cross‑practice solutions. Drive our success: Use your extensive technical knowledge and mastery of the practice‑specific domain, you’ll develop profitable deals. Collaborate, Communicate and Build Relationships Collaborate to create: Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Connect our capabilities: Your exceptional customer facing skills, combined with your articulate communication style, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer. Create partnerships: You’ll actively build and nurture relationships around ServiceNow, fostering a collaborative environment where joint solutions are co‑created. Demonstrate and Drive Value Show and tell: Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us. Showcase Expertise Spotlight your skills: Your technical prowess, backed by your external certifications, will establish you as a true authority in your field. Prove your acumen: Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end‑to‑end knowledge of the domain you align with, as well as the associated subdomains. Who You Are Required skills and experience Deep domain knowledge of services offerings and technical solutions around ServiceNow portfolio Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions Prior consultative selling experience with proven track record Externally recognized as an expert in ServiceNow Excellent customer and presentation skills Excellent German (native speaker or C2 proficiency) English (Full Professional Proficiency) Preferred skills and experience Bachelor's degree or Master’s degree Experience selling technical services and solutions for multi-industry customers Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single‑handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. #J-18808-Ljbffr Kyndryl