Chief Operating Officer

Job Description

Job Description

Description:

Lead a Mission. Build the Future. Change Lives.

You thrive at turning vision into action.

You know how to build strong teams, create operational excellence, and deliver measurable results. You're equally comfortable analyzing data, coaching leaders, solving complex challenges, and representing an organization in the community.

If you're looking for a role where your leadership directly impacts the lives of thousands of girls and families, this may be the opportunity you've been waiting for.

As our Chief Operating Officer (COO) , you'll serve as a key member of the Executive Leadership Team, working alongside the CEO to shape strategy, drive organizational growth, and ensure exceptional experiences for girls, volunteers, caregivers, staff, and community partners across our region.

This is more than an operations role. It's a chance to influence the future of leadership development for the next generation.

What You'll Do

As COO, you'll oversee the operational functions that bring our mission to life, including:

• Community Engagement
• Programs
• Outdoor Programs
• Customer Care

You'll:

• Partner with the CEO to develop and execute organizational strategy.
• Lead annual operational planning to support sustainable membership growth and retention.
• Use market data, demographic trends, and community insights to identify opportunities and guide decision-making.
• Ensure programs and delivery systems meet the evolving needs of girls, volunteers, caregivers, and communities.
• Lead, mentor, and develop high-performing leaders and teams.
• Direct planning, budgeting, performance management, and organizational effectiveness initiatives.
• Establish and strengthen partnerships with community organizations, educational institutions, and stakeholders.
• Champion innovation, continuous improvement, and operational excellence.
• Advance a culture of diversity, equity, inclusion, accessibility, and belonging through leadership, action, and accountability.
• Serve as an ambassador for Girl Scouting throughout the community.

What Success Looks Like

In this role, you will:

? Translate strategy into measurable outcomes

? Build strong, empowered teams

? Drive membership growth and engagement

? Improve operational effectiveness and customer experience

? Strengthen community partnerships and organizational visibility

? Create an environment where people and mission thrive together

What You Bring

We're looking for a collaborative leader who combines business acumen with heart.

You likely bring:

• Significant senior leadership experience leading multi-functional teams.
• A track record of driving organizational growth, transformation, or operational excellence.
• Strong strategic planning, budgeting, and performance management skills.
• Experience using data and insights to guide decision-making.
• Exceptional relationship-building and communication skills.
• The ability to inspire, develop, and retain diverse teams.
• A passion for mission-driven work and community impact.

Nonprofit experience is valuable, but we also welcome candidates who have successfully led operations in other sectors and are excited to apply their expertise to a purpose-driven organization.

Why You'll Love Working Here

We believe great people deserve great support.

Meaningful Work

Every day, you'll help create opportunities that empower girls to build confidence, courage, and leadership skills for life.

Flexibility That Supports Real Life

• Flexible office hours after 30 days, between 7:00 a.m. and 7:00 p.m. (Operational demands do require the flexibility to work evenings, weekends, and be on call)
• Half-day Fridays
• Two remote workdays per week after successful completion of the 180-day introductory period

Outstanding Benefits

• Comprehensive medical, life, and supplemental insurance options
• 401(k) with up to a 4% employer match
• Immediate vesting
• Up to 48 days of paid time off annually , including vacation, holidays, and wellness time

A Culture of Belonging

• Employee Resource Groups that support diversity, equity, inclusion, accessibility, and social impact initiatives
• Collaborative leadership team
• Mission-driven culture focused on growth, connection, and purpose

Ready to Make an Impact?

If you're a strategic operator, people-centered leader, and change-maker who wants to leave a lasting legacy, we'd love to meet you.

Join us in building the next generation of leaders and creating opportunities for every girl to thrive.

Salary Range: $110,00 - $120,00 annually