Office Assistant

Office AssistantBeacon Behavioral Health PartnersPosition SummaryThe Office Assistant supports the day-to-day administrative operations of Beacon's outpatient behavioral health program. This role helps ensure the office runs smoothly by supporting front desk operations, patient communication, scheduling, documentation, clerical tasks, and coordination with clinical and operational team members. The Office Assistant plays an important role in creating a welcoming, organized, and professional experience for patients, families, providers, and team members.Key ResponsibilitiesGreet patients, families, visitors, and team members in a professional and welcoming mannerAnswer and route phone calls, emails, messages, and general inquiriesSupport patient scheduling, appointment confirmations, cancellations, and reschedulingAssist with patient check-in and check-out processesMaintain accurate patient, office, and administrative recordsScan, upload, file, and organize documents in accordance with company proceduresSupport intake, admissions, referral, and new patient coordination activities as neededAssist with insurance, demographic, consent, and other required documentation collectionCoordinate communication between patients, families, providers, and internal team membersMaintain office supplies, shared spaces, forms, and general office organizationSupport billing, authorizations, or other administrative workflows as assignedHelp prepare reports, spreadsheets, correspondence, and other documentsFollow confidentiality, HIPAA, compliance, and documentation requirementsEscalate patient, operational, or service concerns to the appropriate team member or leaderAssist with special projects, office initiatives, and other duties as assignedQualificationsHigh school diploma or equivalent required1–2 years of administrative, office, front desk, customer service, or healthcare support experience preferredExperience in behavioral health, healthcare, medical office, or outpatient services preferredStrong communication, organization, customer service, and follow-through skillsAbility to manage multiple priorities in a fast-paced environmentComfortable using computers, phone systems, email, scheduling tools, and electronic records systemsAbility to handle confidential information with professionalism and discretionDependable, detail-oriented, and team-focusedPreferred ExperienceExperience supporting a behavioral health, healthcare, or outpatient office settingFamiliarity with patient scheduling, intake paperwork, insurance information, or electronic health recordsExperience working with patients, families, providers, and referral partnersBilingual skills preferred, based on program and market needsSuccess in This RoleCreates a professional and welcoming office experienceKeeps administrative workflows organized and accurateCommunicates clearly and professionally with patients, families, and team membersSupports timely scheduling, documentation, and coordinationHelps the program operate efficiently and consistentlyEqual Opportunity StatementBeacon Behavioral Health Partners is an equal opportunity employerWe are committed to creating an inclusive environment for all employees and applicants