Shift Lead

Job Description

Job Description

Job Summary: 

We are looking for a Shift Lead to join our kitchen management staff and make America’s Best Pizzas! As a shift lead, your primary responsibilities include running shifts as the store operating manager, ensuring all product that leaves the store is to company standard, baking pizzas and preparing related ingredients. Your duties involve preparing dough, chopping toppings such as meats and vegetables, baking the pizzas, executing customers’ orders, considering special requests and resolving any customer inquiries while on your shift. Ultimately, you will help increase client satisfaction by running a smooth shift and ensuring all staff are operating at their most efficient level preparing high-quality products. 

• Prepare customer orders & help with kitchen prep activities
• Completing daily prep including washing & chopping vegetables, filling side cups, restocking make lines, etc. 
• Smoke & cut chicken breasts & wings using smoker
• Maintain a clean cooking station and sterilize equipment regularly 
• Offer in the moment coaching & hands on training to staff as needed
• Assisting management with in store tasks & other daily store duties
• Complying with the rules and regulations of the company
• Take orders, process payments, & customer phone calls
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Create a positive working environment by fostering teamwork among Team Members through effective training, communication, and relationship building
• Conduct himself/herself in a professional manner when dealing with customers, Team Members, and corporate management
• Act as a role model for other Team Members by adhering to all state and federal labor and health laws and upholding the policies and standards of performance and conduct that is set by the Company

Work experience as a Shift Lead or similar role in a restaurant (preferred)

Familiarity with kitchen equipment & KPS/POS systems

Understanding of food hygiene

Good time-management skills

Works well under pressure and is able to multitask

Flexibility to work in shifts, including weekends and evenings

Servsafe or required state food safety license

Strong verbal and written communication skills

Communicates and expresses ideas to better service our customers

Ability to handle the physical demands of a restaurant – standing, lifting, carrying, etc.

As the largest franchisee of Stoner's Pizza Joint, Pie Empire is rapidly growing and expanding our territory into new states and opening new locations. We pride ourselves on our excellent customer service and top-notch product, delivering consistency throughout all our stores. At Pie Empire (dba Stoner's Pizza Joint) you are a part of a forward-thinking team that is competitive in the job industry and is invested in the advancement of our team members within the company.

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