Customer Service Representative

Customer Service Representative

This position coordinates the most positive client experience possible at the Marion duPont Scott Equine Medical Center (EMC). The customer service representative (CSR) provides an experience that exceeds our client's expectations through outstanding client interactions, compassionate interactions during emergency situations, accurate and expeditious patient intake and discharge, thorough appointment scheduling, communicates financial policies in a sensitive manner, and processes financial transactions with the utmost integrity.

Previous customer service experience. Ability to manage concurrent tasks efficiently and accurately in a demanding environment. Previous experience with client financial accounts.

Customer service representative experience working in a veterinary or human medicine practice, experience using a human or veterinary practice management information system. Experience scheduling in a multiple-clinician practice. Familiarity with equine anatomy and veterinary terminology. Comfortable with equine patient handling. Current or previously licensed/certified/registered veterinary technician.

Pay Band 3; Salary 45,000 - 55,000. Hours per week 40. Non-Exempt: Eligible for overtime. Restricted appointment type. Review date 10/5/2026; Open until filled. The successful candidate will be required to have a criminal conviction check.

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