Creative Operations Manager

Since launching in 1998, Rugs USA has established itself as a leading innovative online destination for an extensive variety of high-quality, on-trend area rugs at prices customers won’t find anywhere else. Passionate about the impact that the perfect rug brings to a space, we foster close relationships with the designers, artisans, and factories who make our goods, giving us the ability to simplify our business model and deliver exceptional pricing and a vast assortment of styles. By guiding our customers through the rug buying process and offering a curated selection of complementary lighting and accessories, we’ve become our customers’ ultimate secret weapon in bringing their vision of home to life – at any budget. Position Overview Rugs USA and Annie Selke are seeking an organized, proactive, and highly collaborative Creative Operations Manager to oversee the planning, coordination, and execution of creative projects across the business. This role serves as a key cross‑functional partner to Marketing, Product Development, Merchandising, and the Photo Studio teams, ensuring all creative initiatives are delivered on time, on brand, and aligned with business priorities. Essential Job Functions Creative Project & Workflow Management Own and manage the day‑to‑day creative project pipeline, ensuring all deliverables remain on schedule and aligned with business priorities. Develop and maintain detailed project timelines, production calendars, and resource plans for creative initiatives, campaigns, product launches, and site updates. Facilitate project intake, prioritization, and workload management across the Creative team. Monitor project progress and proactively identify risks, bottlenecks, and dependencies to ensure deadlines are met. Cross‑Functional Partnership Serve as the primary liaison between Creative, Marketing, Product Development, Merchandising, and Studio teams. Partner with stakeholders to align creative deliverables with business objectives, seasonal launches, promotional calendars, and marketing campaigns. Ensure all teams have visibility into project schedules, milestones, and asset delivery timelines. Coordinate cross‑functional planning efforts to support efficient execution of creative initiatives. Creative Production Management Oversee production timelines from pre‑production through final asset delivery for photography and video projects. Manage shoot planning activities, including shot lists, product readiness, sample coordination, production schedules, and vendor communication. Partner closely with the Photo Studio team to ensure efficient execution of all studio and on‑location productions. Track post‑production workflows, including image selection, retouching, approvals, and final asset delivery. Ensure all creative assets are delivered accurately, on time, and in accordance with brand standards. Process Development & Optimization Develop, implement, and continuously improve creative operations processes, workflows, and project management systems. Create standardized tools and reporting to improve visibility, accountability, and team efficiency. Establish best practices for creative briefing, project tracking, approvals, and asset management. Identify opportunities to streamline production workflows and improve collaboration across departments. Asset Delivery & Quality Assurance Ensure all creative deliverables meet established brand standards and business requirements. Maintain oversight of asset approvals and final delivery schedules for eCommerce, marketing campaigns, social media, and other business channels. Partner with creative leadership to uphold quality standards throughout the production and post‑production process. Track deliverables through completion and ensure assets are properly organized and archived. You Have 5+ years of experience in Creative Operations, Creative Project Management, Production Management, or a related field. Experience working within a creative, marketing, eCommerce, or brand environment. Strong understanding of photography and video production workflows, including pre‑production, production, and post‑production processes. Proven ability to manage multiple projects simultaneously in a fast‑paced environment. Exceptional organizational, communication, and stakeholder management skills. Experience with project management platforms such as Airtable, Asana or similar tools. Strong attention to detail and ability to anticipate project needs before issues arise. Collaborative mindset with the ability to build strong relationships across departments. Preferred Skills The Creative Operations Manager will be responsible for managing project timelines, creative workflows, production schedules, and asset delivery across multiple channels. This individual will drive operational excellence within the Creative team by establishing clear processes, facilitating communication among stakeholders, and ensuring projects move efficiently from concept through final execution. Your Life and Career at RugsUSA A culture that promotes a healthy work/life balance Benefits package offered to all eligible full‑time employees (including medical, dental, vision, PTO, 401(k) Exposure to career advancement opportunities across all departments Generous employee discount that can be used across our house of brands! Compensation 100,000 - 115,000 USD per year (RugsUSA Headquarters) #J-18808-Ljbffr